The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.
Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
NetFortris (formerly known as Fonality) is a top-rated business phone system, which offers flexible deployment and collaboration applications. Their services have one of the best retention rates in the industry, due in part to their communication tools, contact center features, and additional offerings that warrant high ratings from their customers. Fonality was acquired by NetFortris, and now the business phone service goes by the NetFortris brand. NetFortris Comm-unity is the name of the unified communications solution from NetFortris.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
NetFortris is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic functionalities and calling features. Serving more than 300,000 users, Fonality is the VoIP provider of choice among organizations in the insurance, manufacturing and retail, business services and technology, and nonprofit and education industries, among other fields.
Affordable and Feature-Rich Plans
Fonality offers three plans: Essentials ($19.99 per user/per month), Professional ($24.99 per user/per month), and Ultimate ($34.99 per user/per month). Essentials is suitable for businesses still starting out with VoIP; Professional, their most popular plan, is ideal for those that require more; while the Ultimate plan is for larger businesses that need more sophisticated features.
All three plans include more than 100 phone features, unlimited calls to select countries, unlimited basic queues, auto attendant, 24/7 customer support, and access to a variety of educational phone system resources.
Fonality is the best, I would recommend it to anyone, especially business owners! I don't know what I would do without a quality service provider like Fonality to help my business grow. It is great companies like this that help small business thrive in our country today. Thanks Fonality!!!
Quality service, great products, price, reliability
none
Yes
Fonality Review
anthony1012
my salesman was great. he has knowledge of the product and walked me through everything so i knew what to expect. customer service is excellent as well. you get a lot for a little
sales,customer service,price,functionality
none
Yes
Fonality
cmundy
I've been hesitant about moving from hard lines to voip service and so far have been pleased with the features and service. We have had some technical challenges but overall experience has been good.
I've been hesitant about moving from hard lines to voip service and so far have been pleased with the features and service. We have had some technical challenges but overall experience has been good.
when internet is disrupted so is phone service
Yes
Terrible technical support
ykoles
We use Fonality for over two years now. It has a decent user and management interface and a lot of nice features. Unfortunately, their technical support slowly migrated from not so good to absolutely terrible. I've been on hold for over 40 minutes (and gave up), web interface for submitting trouble tickets doesn't work; e-mails are not responded and tickets not resolved for weeks (and sometimes are completely forgotten).
One of the reasons we choose Fonality was technical support. Unfortunately I'm considering a different system now, ONLY because of their (non-existing) technical support.
Fonality is using Asterisk, which is pretty good and reliable software. HUD is great and users love it.
Technical support is an absolute nightmare.
No
Good local, terrible international calling
vivit
When talking with the sales agents before moving to Fonality we told them international calling is so important to us. I was a deal breaker and they said their international calling is so good.
I put one star in all so you can see this review and be aware of what Fonality is doing to us.
After signing up in 1/1/2011 international calling was working good for a few months but then it started failing. They said nothing was wrong and we spended 4 months showing them it was wrong. We needed to make tons of calls and to build detailed emails showing the exact timing for each call, so they belive us there is problems.
They did something and the international calling worked good for a while, but in middle 2012 again the international calling issues came again now worst. Intermitent conexion issues, dropped calls and now 1 way audio with specific carriers in the other countries.
It has been months waiting them to fix it and this time their answer was:
"I got a response from NOC and we've determined that they basically don't have enough bandwidth for those countries and that's why this issue is intermittently happening. What I suggest though in order for you to be able make those calls successfully is to switch to a hybrid-hosted solution."
We got BOGO what means second year for free and we are still in the that second year. Now they are forcing us to switch to a hybrid-hosted solution what is more expensive, BEFORE OUR FREE 2nd YEAR ENDS.
This is a dirt play to offer BOGO and then in the 2nd year to make the system fail in order to make the customer to buy a more exensive system.
We do not recomend Fonality, be so carefull when they offer BOGO or anything free because they are gonna make you pay using dirt ways.
We are looking an alternative and leaving Fonality because of this.
Extensions work as they are suppose. They have the HUD in the computer that helps the users. We can customize the IVR. Support is good when the issue is easy to fix.
International calls are terrible. We are ending our 2 years contract and they couldn't fix it. We need to live with intermitent conextion issues. 1 way audio with cellphones in other countries from specific carriers. Dropped calls (only affecting international). For all these Fonality's support agent answer is:
"I got a response from NOC and we've determined that they basically don't have enough bandwidth for those countries and that's why this issue is intermittently happening."
No
snappytax
snappytax
I really love this company. The service is great, and service is great. Excellent features that enhance my business presence. They do a great job
awesome
nothing
Yes
Fonality Business Voip & PBX Solution
davel
Fonality worked with me and my company to provide 22 voip lines and a full-featured pbx. No up-front costs, not difficult hardware to setup. They worked with us to set up our full-featured pbx and train us on its use.
Fast setup, inexpensive, full-featured, flexible
Yes
Best VOIP setup experience
baymoreno
From the sales person to the final training and implementation department, Fonality has truly been outstanding so far. Their system is by far the best on the market. We were a little hesitant and scared about the change but everything went surprisingly very smooth. We look forward to using the system now.
Ease of sales, implementation, training. Company has flow down packed and make transition simple.
Slightly pricy, but worth it
Yes
What did we sign up for
Bruce Hall
The sales guys promise the moon and then once you sign up they don't deliver. They don't return calls even when you want to BUY more services. It took nearly a week to find out we have to pay extra for softfon usage then when we wanted to buy them it took them several days to get us up. We lost the ability to work from home while this went on. There seems to be no sense of urgency to get us back up. We had our $100 an hour IT guys scheduled for a teleconference with their sales guy and the sales guy's cell phone battery expired 10 minutes into the call and we sat around on hold for 15 minutes while he found another phone (this should have been a sign of what we were getting into). The sales guy did not inform us of many 'little things' like we have to dial an area code for local calls...their billing dept opens at 9 pacific time (how do the east coasters deal with this?)...each caller ID is different and we want a company-wide id. I seldom write reviews but after being down for 2 hours this morning and their tech didn't call back in 15 minutes (his offer) on a cell I felt trapped and needed to vent
they have a good HUD albeit with significant shortcomings.
Their customer service blows. There is no way to put a caller back in the queue one you take the call. When you grab a call from the queue it registers as an abandoned call making this important statistic worthless. Note:we grab calls frequently when we wee that the hold times are too long.
We've had the sevice only a month and have had 2 prim time outages lasting over an hour.
No
Fonality is a great, cloud based, full featured PBX solution
aaron
Fonality has been great to deal with. They have been flexible when needed, and ultimately have dealt with all of our issues.
We run Fonality entirely 'in the cloud' via IP phones. This enables us to setup offices whenever, and wherever we need. All we need is an internet connection. Same goes for administration, it can all be done remotely (I am the primary admin and not local to 95% of the company)
I gave 4 stars to features because it's not as feature rich as some of it's significantly more expensive competitors (IE - Cisco). Perhaps the premised based system has more features
I also rated the CS 4 out of 5. Ultimately, every issue we've encountered has been resolved. However, sometimes it's been difficult to get the balling rolling. I'm attributing this to the fact they are growing in the online space, and perhaps need a few more front line folks.
Ability to run entirely 'in the cloud', powerful, flexible phone queues, great price / value, excellent reporting for queues. Sound quality is fantastic, better than cell phones and rivals a 'landline.'
The reporting could be better for non-queue calls; we currently have to download the raw logs and manipulate it ourselves. Fortunately - the raw logs are in a excel / DB friendly format and easily parsed. This is a HUGE improvement over our previous providers
I'm sure this will be addressed in time.
When it comes to business phone systems, NetFortris has its customers covered with an all-inclusive phone system that carries their unified communications software. Their software not only ensures a solid VoIP experience but also helps businesses to collaborate in the workplace and with their software, included features, and business tools like video conferencing, faxing, voicemail transcription, and more. Their business phone solutions are offered through three different plans, with more affordable pricing for users that would like an annual contract. Plus, NetFortris provides more than just talk: they offer included features, collaboration applications, and tools that help businesses stay ahead.
The Rub
NetFortris is aimed at delivering business phone solutions that are affordable, powerful, and reliable. They give their customers a variety of solutions, with easy set-up, and included features for call management and collaboration. Fonality offers their clients three business phone plans to choose from:
The Essentials plan combines affordability and usability but does not include as many complex features. Great for businesses just starting out with VoIP.
The Professional plan includes more advanced features, like call screening and multiple "find me" functions. This is their most popular offering.
The Ultimate plan is their premise-based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It comes with a higher per-month price but has nearly everything included.
All of their plans come with select included features, and also have additional features that can be added on for a per-user per-month fee.
Bottom Line
For top-rated and award-winning business phone service (and additional communication services), NetFortris has the solutions businesses need. For their business phone systems, NetFortris ensures that businesses have all of their areas covered, providing tools, software, and plug-ins that help businesses connect, collaborate, and control their calls. Plus their plans are affordable, with the Professional and Ultimate tiers offering plenty of included features. All with flexible deployment and payment that suits any type or business in any industry, which is why they have one of the best retention rates in the communications industry.
NetFortris also branches out from the business phone system and offers up unified communications, public cloud, private cloud, and a hybrid solution to businesses that need more.
Our Two Cents
When it comes to business phone systems, NetFortris delivers VoIP solutions that give businesses the extra edge. The company embraces today's technologies and ensures that their phone solutions give users options to be more mobile, socially connect, and effectively manage their calls. They offer up exceptional unified communciations tools, complete conference and collaboration features, multiple deployment options (public cloud, private cloud, hybrid-hosted), and more, all for the sake of delivering a reliable product. Plus, their business phone feature plans are fairly priced, with options for a lower monthly cost by choosing an annual contract. And there are even additional options to customize your solution to make it uniquely fit your business needs. So it's easy to see why more than 30,000 businesses rely on Fonality for their communication needs.
The Essentials plan is a great fit for businesses of all sizes. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.
Key Features
Unlimited Calls
Auto Attendant
24/7 Customer Support
Unlimited Basic Queues
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$19.99
Promo Price
N/A
Price Disclaimer
Per month, per user
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $19.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $14.99 /mo.
Toll Free
Setup
N/A
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
No
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
No
Call Waiting
No
Caller ID
No
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
Yes
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Professional
Plan Summary
All Essentials features plus our award-winning HUD UC Software, HUD Mobile App, On-Demand Recording and Daily Email Reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
Key Features
Unlimited Calls
HUD UC Software
On-Demand Recording
24/7 Customer Support
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$24.99
Promo Price
N/A
Price Disclaimer
Per month, per user
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $19.99 /mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Ultimate
Plan Summary
All Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
Key Features
Voicemail Transcription
24/7 Customer Support
Unlimited Calls
Advanced Queues
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$34.99
Promo Price
N/A
Price Disclaimer
Per user, per month
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $34.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $29.99 /mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
Yes
Unified Inbox
No
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
I signed up for a TV streaming box from iTalkBB a few months ago, which was fine at first. But they recently contacted me out of nowhere and told me...
In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...