Fonality

When I signed up with the agent, the program sounded great.  Once she had the contract she would not longer respond to any of my emails when I had installation problems which were many.  On top of that she gave me a monthly quote figure of $125.00 per month and I just got my first bill and they had $50 per month worth of taxes and fees which she conveniently forgot to mention.  Dont trust what they tell you.  The service also continually drops calls.  Boom Dead.  I am going back to the phone company.  Its actually cheaper.

I have had several incidences where the support personal is unworkable. Currently they have come to the solution that the version of there software we have is not compatible with the stuff we are doing, such as the call routing. So it causes "wierd" problems, this means that the pbx has to go on a regular restart cycle every 15 days or so. This is stupid in my eyes, if we have a maintenance contract and your software is clearly broken fix it, if that means updating it well then that is what it means. Sorry you did not write good software to begin with. No official support for paging also means that if you have a problem good luck. There is serveral sip based providers out there right now that are doing sip based phone systems that are much better. Personally we are going the cudatell route.

The other big problem that I am haveing is new phones, we are in the process of expanding and when paying $250 per phone for one of the "base" model phones that is a little hard to sawollow already, that is ok, but the problem continues, we have gotten the last 2 orders of phones and they were not provisioned correctly, this means we have to go through this provisioning process ourselfs. We paid on top of the $250 a $45 per phone configuration fee, what was that for if you do not do anything?

Stick with a product that that manufacture actually will update as well as support, and a product that you can do auto phone provisioning and not have to order the phone from one manufacturer. The only other concderation is that the controll panel that is used is hosted by fonality it self. This is not a problem right now, but could be. What would happen if they went out of business or something, you have no way to manager your phone system. I do not know if with all the problems this company has I would trust them that much. I have already witnessed a few incedences where the controll panel is unaviable because some servers are down. Well I need to change things on my pbx, I guess it does not matter though cause I do not get to make the changes without the control panel which I can't get to because the servers are down. It seams like a bad idea to me for any company to rely on a different company this much. Other providers do not require this.

Just make sure you do your homework and you are really ok with the problems before going this route.

From our experience, Fonality works quite well with standard T1.  Call bursting and accounting is nice as well as being able to write custom reports which is huge for us. It's so nice being with a company and not having the headaches that we had with the previous one.  We have recommended Fonality to several other companies in our building.  Haven't heard any complaints what-so-ever. 

My husband and I were a bit nervous before we decided to make the switch from our local telephone company to Voip.  After doing so and seeing the savings that Fonality has brought to our small business, we kick ourselves for not doing this long ago!  Since we switched, we have been extremely pleased with our service and the support that Fonality has given to us. 

We have not experienced any problems what-so-ever with sound quality and highly recommend Fonality to anyone who is considering making the switch to Voip.