MagicJack Reviews – You get what you paid for…

magicJack Reviews

Are you interested in magicJack?
Find out what our users have to say:

Sound Quality
2.898305
Reliability
2.55367
Customer Service
2.062145
Features
2.98305
Price
3.745765
Overall
2.870455

176 Reviews

Want to add your own review of magicJack to the record?

Note: If you would like to leave a review for magicJack, please go to the review page.

! Alert !

Pomerantz Law Firm Has Filed a Class Action Against magicJack...
NEW YORK, Jan 18, 2013 (GLOBE NEWSWIRE via COMTEX) -- Pomerantz Grossman Hufford Dahlstrom & Gross LLP has filed a class action lawsuit against magicJack VocalTec Ltd., ("magicJack" or the "Company") CALL -1.75% and certain of its officers. The class action filed, in United States District Court, Southern District of New York, and docketed under 13-CV-0448, is on behalf of a class consisting of all persons or entities who purchased or otherwise acquired securities of magicJack between February 28, 2012 and January 8, 2013, both dates inclusive (the "Class Period").

magicJack Revealed

What is magicJack?

A magicJack is a cheap and small device that allows you to make Internet phone calls for cheap prices.

As of 2011, magicJack costs $39.95 plus shipping and handling. You get a free year of calling to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $19.95.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! magicJack is what's know in the industry as an analog telephone adapter (ATA). So you don't need a special phone in order to use magicJack.

What do you think of magicJack?

We encourage caution while using magicJack for the following reasons:

1. Some voipreview.org users experience trouble with MagicJack according to their reviews on our website.

Our user reviews of magicJack speak volumes. Customers on our site raise awareness about magicJack's poor connection quality and device failure at times.

2. Lack of reliability.

The magicJack equipment itself isn't the only thing that reviewers report as unreliable. A number of reviewers posted that magicJack doesn't publish its prices on its website and that its billing can be confusing and different than what was expected.

3. magicJack installs software on your computer.

According to people posting reviews on our site when you follow the easy-to-use installation steps above, you'll find that magicJack installs software on your computer.

The magicJack software has been reported by some as very difficult to remove. magicJack software also may display advertisements on your computer.

4. magicJack doesn't have a customer service hotline

MagicJack does not have a customer service hotline, so the only way to resolve a billing or service issue is by a high-traffic, slow-response chat room.

Lodging Complaints Against magicJack

If magicJack hasn't resolved a complaint that you had or hasn't fixed an issue you're having, you can go through these organizations to lodge a complaint:

Specific State Attorneys General Consumer Affairs Division

magicJack phone numbers

There are also some helpful blogs posts that we've found on how to use magicJack:

Tech support numbers from Rip's Domain

Tech support questions and answers from Technical Musings Check the comparison table below to find a VoIP provider.

Residential VoIP providers

Compare Residential VoIP providers
Provider Plan Details Long Dist. Monthly Fees Setup Fees User Rating

VoIP Phone Service

  • 2 months free, any plan
  • Phone adapter provided
  • No contracts, no cancellation fee
0¢/min $8.32 $0.00
4.291665

VoIP Service

  • Unlimited Calls to US/Can
  • Over 45 Features + Free 2nd Line
  • Free international call allowance
0¢/min $6.21 $0.00
4.176

  • No long-term contract
  • Voicemail transcription
  • Works with your mobile phone
0¢/min $6.99 $0.00
4.565

Freedom Unlimited

  • Free 2nd line
  • Free equipment
  • 60 free international minutes
0¢/min $5.99 $0.00
4.14493

Unlimited World Plus

  • Unlimited international calls to 80 countries.
  • International numbers available.
  • No contract, no setup fees, free adapter.
0¢/min $24.95 $0.00
3.88

Business VoIP providers

Business VoIP Provider Info
Compare Business VoIP providers
Provider Plan Details Long Dist. Rate Monthly Fees Setup Fees User Rating

Jive PBX

  • Industry-leading reliability
  • Unlimited Local and Long Distance Calling
  • No Contracts or Hidden Fees
0¢/min $19.95 $0.00
4.786665

Nextiva Office

  • Amazing Service
  • Free Setup & Activation
  • Reliable, Scalable, Powerful
0¢/min $19.95 $0.00
4.6

Small Business VoIP Phone Systems

  • Unlimited local and long distance
  • Dozens of Business Boosting features as standard
  • No contracts, no setup or installation fees
0¢/min $19.99 $0.00
4.738775

RingCentral Office

  • Trusted by 300K+ Businesses
  • Unlimited Calls, Fax & SMS
  • Free Setup & Activation
0¢/min $19.99 $0.00
4.4

Virtual Office - Introductory Price Promotion

  • Unlimited Calling (US and Canada)
  • Includes a softphone and mobile app
  • 2012 Frost & Sullivan Market Leader Award
0¢/min $19.99 $0.00
4.402565

magicJack reviews on voipreview.org

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

YadaYada's picture

YadaYada
Member since: Dec 2012
xxx.xxx.227.98

HAPPY with JACK

Posted on: Dec 10, 2012
Pros
This service is as reliable as the Dry line you have installed it to. I am VERY satisfied on the whole, and have delt with the inconvenience of loosing the ISP provider once in a while. This can be inconvenient, but not bad all things considered. I can actually afford to use the phone and it IS RELIABLE!!All folks on a fixed income should get one of these and not a free cell phone. This is easy to install and you can port your old phone number. Had my number for years. Now I dont have the huge bill. Technical Service is excellent over the phone or computer.Re-Boot Monthly.
Cons
When the internet goes down, HAVE A BACK-UP PLAN!!! For the BEST Sound quality Re-Boot monthly. Gets a lot of BAD SPONSORED NEGATIVE PRESS for the Competition. SOUR GRAPES. Go BUY a MJ for yourself and the person you want most to speak frequently with. Best BUY EVER!!!

I JUST LOVE MY MJ!!!!! Period! It had done what they said it could do . It is the CHEAPEST SOLUTION . It is as reliable as my internet provider. I have enjoyed the Regular MJ and the PLUS. I have LOVED them both. Used daily and I travel with mine too.

Sound Quality
4
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
4.8
Frustrated's picture

Frustrated
Member since: Dec 2012
xxx.xxx.84.93

Not reliable

Posted on: Dec 07, 2012
Pros
Cons
Very poor customer service

I started with one in 2008 it was good so I decided to use it for business and bought 5 more to manage business. Troubles started last August, when one of them needed to be renewed, I tried to add a year to my subscription and couldn't so I started to chat with a live agent. They told me that my account is under review and I CAN NOT renew it and I have to wait for an email telling me it is done and I can renew. sFor almost FIVE months they did not finish this endless review and the lines are falling one after the other.

Sound Quality
5
Reliability
1
Features
1
Customer Service
1
Price
3
Overall
2.2
UsersofVoIP123's picture

UsersofVoIP123
Member since: Dec 2012
xxx.xxx.2.138

Good price, horrible customer service

Posted on: Dec 06, 2012
Pros
For the price, this is a great deal. It was easy to set-up.
Cons
Customer service is horrible!

Since I upgraded to plus, I receive a message that a phone number expired before getting a dial tone (my old account). No one is nice on the chat, they will not provide a phone number or a manager to speak with. Honestly don't have anything nice to say about their customer service. Guess you get what you pay for.

Sound Quality
4
Reliability
4
Features
3
Customer Service
1
Price
5
Overall
3.4
Marxman77's picture

Marxman77
Member since: Dec 2012
xxx.xxx.2.138

Warning if you port a number!!

Posted on: Dec 05, 2012
Pros
Great price, iPhone app to make your number 'portable'.
Cons
As mentioned in other reviews, they have hidden fee's that are not presented anywhere on the site. Service is useless if you have an issue...

Warning: If you port your number to them for $20, they will 'EXTORT' an additional $10 a year to keep 'your' number. Not mentioned anywhere on their site, support says it's in their Terms of Service, but they would not say what paragraph when I pulled it up with them... It's not there!!! I renewed for 5 years for a great price, and then looking at my page it shows my service is good for 5 years out but then had a 'renew your number' button next to the phone number itself that shows it expires this month!

Sound Quality
4
Reliability
3
Features
3
Customer Service
1
Price
4
Overall
3
RobDay's picture

RobDay
Member since: Dec 2012
xxx.xxx.122.239

MAjicjack plus

Posted on: Dec 02, 2012
Pros
Very inexpensive. Portable. Good sound quality. Best value for the cost I have ever seen.
Cons
Inconvenience of having to turn on computer was fixed with majicjack plus.I

I have used majicjack for two years. It is excellent in performance and value. I obtained a MJ with local number and mailed it to my relatives in Europe. We talk for hours free with call quality as good as pots line. All transactions with the co were as promised so customer service has been done well the first time with no problems. Fantastic value.

Sound Quality
4
Reliability
4
Features
5
Customer Service
4
Price
5
Overall
4.4
PB8956's picture

PB8956
Member since: Nov 2012
xxx.xxx.64.169

magicJack PLUS

Posted on: Nov 29, 2012
Pros
Cons

I absolutely love my magicJack PLUS. I am a student and now I can talk to family and friends around the country and not have to worry about my phone bill.
Also, I love that voicemails are emailed to me once they are received! Fantastic!
It is cheap and easy to use. Sure there are going to be times when the audio quality is not great, mainly due to varying Internet speeds. But, so what? Just hang up and call again. It's not going to cost me anything additional.
Carry on paying hundreds of Dollars for your phone bill. I'm happy with my magicJack PLUS.

Sound Quality
5
Reliability
5
Features
4
Customer Service
4
Price
5
Overall
4.6
mclehany57's picture

mclehany57
Member since: Nov 2012
xxx.xxx.183.27

MagicJack: is it a good or bad thing?

Posted on: Nov 29, 2012
Pros
When I bought MagicJack less than a year ago the price was inexpensive.The sound is good, I'm saving $35.00 or $40.00 a month.To me the quality is as good as att, but............
Cons
There is NO customer service, despite what the ads claim. As long as you're not having a problem, everything is fine. If you do, you can search the universe , but no one has found a customer service person yet. Also, from day one the phone jack opening in the Magic Jack device was too large, so it would fall out and we would be without phone service.We would tape it every few days, but it would fall out. I took it to Radio Shack and they said it was M.J. that was defective, not the phone jack.

What service? Where is the provider ? I cannot even remember all the important messages we missed and the problems it caused. Now I am trying to decide whether I want to chance buying another one.

Sound Quality
5
Reliability
1
Features
2
Customer Service
1
Price
3
Overall
2.4
Rand45's picture

Rand45
Member since: Nov 2012
xxx.xxx.64.216

Low cost phone service

Posted on: Nov 27, 2012
Pros
Easy to set up, easy to use, good sound quality, price
Cons

This product gives you what it promises, low cost phone service. Mine works great and at about $30 a year you cannot find a better deal.

Sound Quality
5
Reliability
5
Features
5
Customer Service
4
Price
5
Overall
4.8
sonjanowell@yahoo.com's picture

sonjanowell@yahoo.com
Member since: Nov 2012
xxx.xxx.48.249

Magicjack held my number hostage when I wanted to cancel!!!

Posted on: Nov 26, 2012
Pros
It was a cheap alternative to a regular monthly bill. Easy install and activation.
Cons
Horrible customer service and "policies".

This company charged me to port in my number from AT&T, okay fine $20. Unfortunately my internet provider Hughesnet said this new Gen4 internet service could easily support VOIP, well it can't. Advanced support said they are trying to figure out the problems/bugs with no solution so far at Hughes. Ok so I tell Magicjack the issue, and explain to them that the phone cuts out so badly that I am basically without a phone. Obviously if Hughes fixes the problem I would return as a customer, right? NO.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
3
Overall
1.4
krazyplyer's picture

krazyplyer
Member since: Nov 2012
xxx.xxx.64.241

Great Value

Posted on: Nov 20, 2012
Pros
Easy to install and use, great price
Cons

magicjack gives you exactly what they promise, cheap and reliable phone service. I have been using the product for about two months now and do not have any complaints. If you want to get away from the monthly phone bills from you land line provider, give magicjack a try.

Sound Quality
5
Reliability
5
Features
4
Customer Service
4
Price
5
Overall
4.6
Join the conversation about magicJack

Have something to say? Leave a comment about magicJack.

Have you used magicJack's service? Write a review. You can help other prospective customers make a good decision.

Comments

the account you're using

the account you're using doesnt have admin rights, right click run as administrator. Should resolve error 3. U may have to boot into safe mode (f8 just before windows loads, when u turn comp on), then logon with administrator, right click computer, choose manage, local users and groups, groups, administrators, add the account you use to members. Click ok, reboot. Right click the setup and run as administrator. Goood to go.

Submitted by azuziel on Sun, 2011-11-27 11:35.

magicjack plus

I’m trying to get my family to go to it so this why I’m here. If more people would post when they have a positive experience, I wouldn’t have to search out the bad posts to tell the truth. Vista problems? Set right up for me. Dropped calls? The MJ doesn’t drop the calls, your modem/router does. Sound quality? Excellent. Features? Caller ID, call forwarding, voice mail, phone number porting, free local and long distance, I can keep going. www.magic-jack.com/category/magic-jack-plus/ This is by a unbiased test. “Our tests show that the magicJack Plus works incredibly well” A $70 investment, $10 to port YOUR number, versus $60/month. Then $30 a year after. The reason you see negative posts is because You can’t figure out the problem. It’s junk? It’s performed exceptional well. Won’t operate credit card machines. I see more “yes it does” than no it wont. Fax machines? I see slow the baud rate and it works fine. “Won’t call numbers in your area code” I’d be uninstalling the drives, rebooting, reinstalling them and trying it again. If that doesn’t work I’d ask them to replace it and try again. I see the complaining but what steps were taken by YOU? So there support is by chat. Have you bought a computer lately? Or TV? Surprise! It’s an incredible device that hooked up correctly and a good internet speed can save you a lot of money. I don’t regret it for a minute! The majority of bad reviews are by disgruntled users. You hear the bad but not the good because if your happy you don’t seek attention.

Submitted by spaceballs on Thu, 2012-03-22 19:44.

Magic Jack is terrible.

Their customer service is just awful. They are incompetent in their billing too. Six months after I paid for the 5 year fee, they say I owe more money. And they are rude about it. I regret ever getting their service and as soon as the 5 years is up I'm leaving. Their quality is not good, dropped calls, people can't hear you, you can't hear them, some numbers you can't call at all and get some stupid announcement. But it was cheap enough that I'd put up with it and now six months later saying I owe more money going back TWO YEARS is the last straw. I hate Magic Jack and will spend the rest of my days telling everyone how bad they suck.

Submitted by andy1554 on Mon, 2012-06-25 08:19.