MagicJack Reviews – More than a Bargain
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What is magicJack?
A magicJack is a small device that allows you to make Internet phone calls for cheap prices. As winners of the 2013 Frost & Sullivan Consumer's Choice Award for Overall Best VoIP Service Provider, we are happy to have them as one of our paid sponsors.
As of 2014, magicJack costs $49.95 plus shipping and handling. You get 6 months of calling free to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $29.95.
How does magicJack work?
One of magicJack's top selling points is its ease of installation.
- Plug your phone into the magicJack
- Plug the magicJack into your computer
- Start making calls
Is there a special magicJack phone?
Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.
What do you think of magicJack?
Though some users have found issues with magicJack, we firmly believe that they offer the cheapest and most cost-effective service available in the Industry. Here are a couple reasons why:
1. Lowest Monthly Rates
Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $2.50 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.
2. Cheap Equipment
Any way you slice it, $49.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.
Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.
3. Easy to Use
MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.
Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.
MagicJack Customer Service
Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.
If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .
Third-party magicJack Support
There are also some helpful blogs posts that we've found on how to use magicJack if you still encounter trouble:
Tech support numbers from Rip's Domain
Tech support questions and answers from Technical Musings
In the end, and despite the issues that customers raise about magicJack service, we feel that magicJack still offers one of the best possible options for Residential VoIP service, especially for someone new to VoIP. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry. With the 6 months of free calling that comes with service, you can't afford to not switch to magicJack today!
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