MagicJack Reviews – More than a Bargain

magicJack

magicJack Reviews

Are you interested in magicJack?
Find out what our users have to say:

Sound Quality
2.84892
Reliability
2.330935
Customer Service
1.77698
Features
2.582735
Price
3.741005
Overall
2.644445

135 Reviews

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magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices. As winners of the 2013 Frost & Sullivan Consumer's Choice Award for Overall Best VoIP Service Provider, we are happy to have them as one of our paid sponsors.

As of 2014, magicJack costs $49.95 plus shipping and handling. You get 6 months of calling free to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $29.95.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Though some users have found issues with magicJack, we firmly believe that they offer the cheapest and most cost-effective service available in the Industry. Here are a couple reasons why:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $2.50 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $49.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs posts that we've found on how to use magicJack if you still encounter trouble:

Tech support numbers from Rip's Domain

Tech support questions and answers from Technical Musings

Overall Analysis

magicJackIn the end, and despite the issues that customers raise about magicJack service, we feel that magicJack still offers one of the best possible options for Residential VoIP service, especially for someone new to VoIP. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry. With the 6 months of free calling that comes with service, you can't afford to not switch to magicJack today!

magicJack reviews on voipreview.org

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

mauriegh's picture


Member since:
Oct 2014

xxx.xxx.152.252

beware

Pros
Price is cheap
Cons
Charged $29.95 for a yearly renewal but cut it off in7 months saying I only purchased it for 6 months. The current 6 month price is only $20.00. I even sent them the renewal receipt from when I renewed. This was my second renewal and my last. They seemed like a good company when I started but seem to have gotten greedy. If you ignore the customer while chasing the dollar bill, the money will dry up.

Seems that chasing the almighty dollar bill has clouded their judgment. You can't miss treat customers and come out on top. They are in a service related industry. Service consisting mostly of "blue smoke" have toppled many good start up companies.

Sound Quality
3
Reliability
1
Features
3
Customer Service
1
Price
1
Overall
1.8
fineartvideo's picture


Member since:
Oct 2014

xxx.xxx.158.134

MagicJack - A Review

Pros
Cheap. Reliable. Portable. Versatile.
Cons

Magicjack is as reliable as your internet connection. You'll need at least 512K upload speed for this to work well, but more speed allows it to work well even when other devices are sharing bandwith. If your audio starts to break up, it's a sign the internet speed is too slow due to another device hogging too much bandwidth. 256K is the minimum, but than you can't use any other internet device while making a call.

Sound Quality
5
Reliability
5
Features
5
Customer Service
2
Price
5
Overall
4.4
jesse durham's picture


Member since:
Sep 2014

xxx.xxx.3.157

MAJIC JACK LEFT ME HIGH AND DRY

Pros
tHE PRICE IS GOOD
Cons
i HAVE A SON THAT IS ACTIVE MILITARY. i AM DISABLED, THIS IS THE ONLY LINE TO TALK TO HIM. When I had a problem with majic jack they basically said so sorry and now I don't have a phone to talk with him. I wish I would have went with another service.

This problem I have had has taken me 2 months to find out they can't help me. There is no one in this company who is accountable. I think they have sold so many units they don't care but I think one day they will have to think about the people who took them there. What goes around comes around. Jesse Durham

Sound Quality
2
Reliability
1
Features
1
Customer Service
1
Price
4
Overall
1.8
AJS3's picture


Member since:
Sep 2014

xxx.xxx.65.182

Magic Jack Plus works very well

Pros
Works well. Inexpensive. Reliable
Cons
None for me as of yet.

Before purchasing my MJ I did a lot of research to see if something so inexpensive was worth it. I read multiple reviews about how horrible it was and the customer service was non existent. In actuality everything I have experienced is quite the contrary. The unit was easy to set up. The unit makes clear calls and to date one year in service I am so pleased that I purchased a second unit for my office. Most callers do not even notice that I am calling from a VOIP service.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
annoyed and disgusted's picture


Member since:
Sep 2014

xxx.xxx.45.99

UNMAGICAL STAFF

Pros
CHEAP
Cons
HORRIBLE STAFF

IF I COULD RATE THIS COMPANY WITH A NEG 10 - I WOULD. AVOID. STAFF COULD NOT HAVE BEEN MORE UNHELPFUL. 4 different people AND THEIR WEBSITE all told me that my number would port. AFTER 3.5 HOURS ON THEIR HORRID CHAT HELP LINE- I find out that my number will not port.
They truly stink.
oh, and I GET TO PAY FOR THE SHIPPING.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
1
Overall
1
wayne robinson's picture


Member since:
Aug 2014

xxx.xxx.129.30

Magic Jack plus 2014 NO GO

Pros
Yes it works with conditions
Cons

No customer support, good price we wanted the same phone # in canada & got a florida # .They promised a Canadian phone # & delivered a Florida # how do you save money when all your friends have to phone Florida.We wanted the same phone # didn't want to change,no go.

Sound Quality
5
Reliability
5
Features
1
Customer Service
1
Price
5
Overall
3.4
stansmith44's picture


Member since:
Aug 2014

xxx.xxx.248.246

avoid Magic Jack

Pros
cheap
Cons
Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.

Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.

Sound Quality
4
Reliability
2
Features
2
Customer Service
1
Price
5
Overall
2.8
stansmith44's picture


Member since:
Aug 2014

xxx.xxx.248.246

avoid Magic Jack

Pros
cheap
Cons
Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.

Their customer service is really awful. Basically, "We don't care." Now magic Jack has a new dial pad that continually pops up on your computer, even after you minimize it. You have to unplug magic jack to use your computer. Before MJ was ok. Now I can't use it, and they won't fix it.

Sound Quality
4
Reliability
2
Features
2
Customer Service
1
Price
5
Overall
2.8
PhoneyMan's picture


Member since:
Jul 2014

xxx.xxx.231.221

MagicJack Works Great

Pros
I've had a original MagicJack since they first came out and I'm still using it today, I've had no problems with it since day one.
Cons
The only con I have is with the IP you might me using..it has failed a few times in these years but the failure has always been with the IP not my computer or the MagicJack.

Once again as stated above: I've had a original MagicJack since they first came out and I'm still using it today, I've had no problems with it since day one. And the only problem with it has always been my Inter Provider connection. Once in a while I get a little noise, but again I know its the IP because I can hang up and do over and no noise. How can you have phone service any cheaper ?? you can't.

Sound Quality
5
Reliability
5
Features
4
Customer Service
3
Price
5
Overall
4.4
TheLazyComic's picture


Member since:
Jul 2014

xxx.xxx.186.157

Slightly better than smoke signals. - Magicjack

Pros
The only pro here is the price, and Tragic Jack just raised that. Also, they are now putting fees on top of the price, so one needs to keep this in mind. The audio quality is alright 95% of the time, which I don't consider bad for the price.
Cons
Where do I start. The customer service? That's a joke. These idiots don't have a clue as to what a customer is requesting. My power supply went bad for my Magic Jack Plus? They wanted me to do dances through fire to get a new one from them. It was easier, (and cheaper), just to buy a new power supply from eBay. (And it was a better built one too). If you never have to use their customer "no support", you'll be okay. They just raised the prices too, plus are now adding fees to the prices. I'm need another phone line. Tragic Jack probably won't be my choice.

I have 2 of these devices. I still have the first one that you must plug into the computer to use. Believe it or not, it's the better of the two as far as dependability and quality. Oh.... and if you talk for a long time? (90 minutes seems to be the "magic" number). Tragic Jack will cut your call off... and will not let you redial the number. You'll get a recording saying all lines are busy. The other party can call you back though. I've had the first unit since 2008, and it still works. I've used it on my laptop with 4G connections with no problems.

Sound Quality
4
Reliability
2
Features
3
Customer Service
1
Price
4
Overall
2.8
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