MagicJack Reviews – More than a Bargain

magicJack

magicJack Reviews

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Find out what our users have to say:

Sound Quality
2.897435
Reliability
2.358975
Customer Service
1.79487
Features
2.589745
Price
3.78846
Overall
2.676315

152 Reviews

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magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices. As winners of the 2013 Frost & Sullivan Consumer's Choice Award for Overall Best VoIP Service Provider, we are happy to have them as one of our paid sponsors.

As of 2014, magicJack costs $49.95 plus shipping and handling. You get 6 months of calling free to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $29.95.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Though some users have found issues with magicJack, we firmly believe that they offer the cheapest and most cost-effective service available in the Industry. Here are a couple reasons why:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $2.50 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $49.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs posts that we've found on how to use magicJack if you still encounter trouble:

Tech support numbers from Rip's Domain

Tech support questions and answers from Technical Musings

Overall Analysis

magicJackIn the end, and despite the issues that customers raise about magicJack service, we feel that magicJack still offers one of the best possible options for Residential VoIP service, especially for someone new to VoIP. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry. With the 6 months of free calling that comes with service, you can't afford to not switch to magicJack today!

magicJack reviews on voipreview.org

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

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ilanbloom's picture


Member since:
Jan 2015

xxx.xxx.180.125

Affordable but... Magicjack

Pros
Affordable and you can port your existing number. I would recommend over the previous service I had through CenturyLink. I was being charged $46 a month for a landline.
Cons
Too many to list...but here are a few: A. You will receive more spam calls than you can possibly imagine. 2-15 a day. B. You will need to dial a 1 before calling any number, local and long distance. C. Certain US numbers, including several local number, are not accessible. D. You will encounter hidden fees, such as an international connection fee that is not mentioned anywhere and will drain your credit quickly, 911 yearly fee, needing to purchase international calling credit to dial certain US numbers, credit you buy for international calling will be applied only to your home phone but not to the mobile app that is linked to your home phone number. This requires a second purchase of credit. And on and on. E. Customer service is in the Philippines. Good English, nice reps, but they are not the company and will not be able to resolve issues. The company seems to not be listening to its customers.

Beware of this provider. Unclear policies, hidden fees and many short fallings make for a not-so-great experience. The system is set up to make money for the company and not to provide a good calling service. They get you to sign up and then provide crappy service.

Sound Quality
4
Reliability
2
Features
2
Customer Service
2
Price
3
Overall
2.6
sofisintown's picture


Member since:
Jan 2015

xxx.xxx.18.5

MAGIC JACK- EXCELLENT VALUE!

Pros
Email notice for voicemail, loud and clear, use over the computer or handset, easy set up. You get to choose your number.
Cons
None

I had Magic Jack for a year now for home phone, and I am very satisfied with it. I do not have answering machine, but the voicemail service of Magic Jack always sends me an email when I have a message waiting. Over all it is an excellent value for $ 35.00 a year!
I took it with me and used it on a trip, and I saved a bundle by not paying roaming charges on my cell.
I recommend it to everyone!

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
sonia sosa's picture


Member since:
Jan 2015

xxx.xxx.61.184

I HAVE BOUGHT 5 MAGIC JACKS AND ARE SCAMM

Pros
WELL THEY WORK WHEN YOU BUY IT AND ARE GOOD FOR iNTRNATIONAL CALLING.
Cons
WHEN THE ONE YEAR OR THE 6 MONTHS FREE WHEN YOU BUY THE DEVICE , i TRY TO RENEW IT LIKE THEY SAY, AND NEVER CAN DO IT, IT KEEP ME ASKING THE PAYMENT AND CHARGING TO MY CARD, AND i KEEP TRYING HUNDREDS OF TIMES AND THEY CONTINUE ASKING ME FOR THE SAME THING AND NEVER NEVER RENEW THE SERVICE, THEY NEVER CHARGE MY CARD, AND I HAD TO GO AND BUY A NEW DEVICE, BUT TO PAY ALMOST 50 DOLLARS AS i PAY IN A vACAVILLE cALIFORNIA rADIO sHACK STORE AND AFTER SIX MONTHS, WHEN THEY TOLD TO RENEW, THE SAME, ALWAYS THE SAME, IMAGINE I HAVE ALREADY 5 DEVICES, CHANGING NUMBER EVERY TIME, CHANGING CREDIT CARDS, CHANGING E MAILS, SO THEY ACCEPT THE NEW DEVICE, FOR ME THIS MAGIC JACK COMPANY ARE SCAMMERS, BECAUSE THE SAME THING HAPPENED TO A BUNCH OF FRIENDS.

WHEN THE ONE YEAR OR THE 6 MONTHS FREE WHEN YOU BUY THE DEVICE , i TRY TO RENEW IT LIKE THEY SAY, AND NEVER CAN DO IT, IT KEEP ME ASKING THE PAYMENT AND CHARGING TO MY CARD, AND i KEEP TRYING HUNDREDS OF TIMES AND THEY CONTINUE ASKING ME FOR THE SAME THING AND NEVER NEVER RENEW THE SERVICE, THEY NEVER CHARGE MY CARD, AND I HAD TO GO AND BUY A NEW DEVICE, BUT TO PAY ALMOST 50 DOLLARS AS i PAY IN A vACAVILLE cALIFORNIA rADIO sHACK STORE AND AFTER SIX MONTHS, WHEN THEY TOLD TO RENEW, THE SAME, ALWAYS THE SAME, IMAGINE I HAVE ALREADY 5 DEVICES, CHANGING NUMBER EVERY TIME, CHANGING CREDIT CARDS, C

Sound Quality
5
Reliability
1
Features
1
Customer Service
5
Price
3
Overall
3
Kathyerine's picture


Member since:
Jan 2015

xxx.xxx.13.119

Magic Jack...you get what you pay for

Pros
Cheap, cheap, cheap
Cons
About 50% of the time it will make noises on either side that makes it difficult for anyone to actually have a conversation...customer service SUCKS, wish there were negative stars. I would have chosen 10 minus for customer service...issues will not be resolved...do not buy international minutes!

I have had this magic jack voip service for two years...I paid for five. I will go for another voip when my fifth year is up. One that I will pay monthly but I will be able to speak to real people if there are any problems...

Sound Quality
2
Reliability
3
Features
2
Customer Service
1
Price
5
Overall
2.6
shovelhead137462's picture


Member since:
Dec 2014

xxx.xxx.166.21

Loyal and Love it! - Magicjack

Pros
Price. Features. Ease of setup. The smartphone app thats included is wonderful.
Cons
Customer service can only be reached via chat. As with all voip services, if power is off or internet is giving problems this will not work. (however with the smartphone app you can still recieve calls!) It will not work with pulse (dial) telephones without a pulse to tone convertor. Answer and talk yes, but cant dial out.

Ive been a MJ user since thier legacy MJ was introduced. The MJ plus is so much better because you dont need to leave it connected to a computer to use. I have this connected to the internal telephone wiring in 2 houses, and it feeds all of my telephones. The people that have complaints and problems more than likely have poor internet service. It doesnt need a whole lot of speed, but of course more is better. Mine work great with the 3 meg service that I have.

Sound Quality
4
Reliability
5
Features
5
Customer Service
4
Price
5
Overall
4.6
TOG's picture


Member since:
Dec 2014

xxx.xxx.217.110

A Long-time Customer - Magicjack

Pros
Great Price, Good service and over time the quality of the service has been upgraded
Cons
I have used the customer support and found it to be awkward to use, but at this price what do you expect?

I have used the original MagicJack as my only phone service for about 6 yrs. When I first got MagicJack there were several rural phone numbers that could not be called through MagicJack (but these numbers could call my number without problem). Now I can call these numbers without problem. I have an elderly relative whom I call daily. The free long distance has made the MagicJack a real bargain for me. I have tried to use the MagicJack customer support and found it to be frustrating to use. But I have eventually gotten the information that I need.

Sound Quality
4
Reliability
5
Features
3
Customer Service
1
Price
5
Overall
3.6
Texas Lady's picture


Member since:
Dec 2014

xxx.xxx.179.124

Magic Jack FRAUD!!!!

Pros
NONE!!!
Cons
Crystal clear sound, great customer service, $5.00/Month Plan

I had an old (1st generation Magic Jack) unit. I needed to use a phone and my cell was not working, so I decided to try my old magic jack. I plugged it into my laptop and decided to use the free trail for $5.00 for 30 days. Prior to the 30 days (12/17/2014) they send me an email stating they will bill my credit card $37.73 Renewal on 12/20/2014. I had been charged for a renewal that I didn't authorize. They claim it will take 1 to 2 business days before they can refund my money. This is fraud. I have filed a complaint with the Texas Attorney General as well as Consumer Affairs.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
1
Overall
1
Alincollin's picture


Member since:
Dec 2014

xxx.xxx.182.84

Stay away. Not usable - MagicJack

Pros
Cost
Cons
Unusable. No customer service

I ported my number from Vonage and was essentially trapped. The calls would directly go to answering. You can only get in touch with support by chat and every time I was told to just power cycle. Does not help. I'm back with Vonage and regret trying these guys out. I guess you get what you pay for

Sound Quality
2
Reliability
1
Features
3
Customer Service
1
Price
5
Overall
2.4
cestlevie's picture


Member since:
Dec 2014

xxx.xxx.25.191

Love my Magic Jack

Pros
Inexpensive, reliable, portable
Cons
lack of customer service

I like that I can get my calls at home to my cell phone as I travel for work. I love that it is so inexpensive also. I had Vonage before for 5 years and when I changed to Magic Jack I didn't notice a difference in sound quality. I've had Magic Jack for 3 years and am getting ready to purchase another year.I don't like the fact that there isn't any customer service to speak of. Also, people who call when I'm on another line cannot leave a message. It just keeps ringing and ringing until they hang up if I don't answer the call.

Sound Quality
5
Reliability
4
Features
3
Customer Service
1
Price
5
Overall
3.6
dglinx's picture


Member since:
Dec 2014

xxx.xxx.101.103

DO NOT BUY MAGICJACK PDODUCTS

Pros
Easy setup. Sound quality is good.
Cons
Customer service is not existent. Web customer portal is very poorly designed. Everything is geared up towards marketing and sales but NOT towards customer account management! No free Conference calls as advertised.

The CUSTOMER SERVICE DOES NOT EXIST!!! I had two accounts. One for my iPhone and one for my LAN Line with 5-year subscription. While making modifications to my iPhone account one of their "Technical Support Representatives" by accident disabled my both accounts. She did not have a clue on how to reinstate it??? I have lost my business line. It has happened on August of 2014. After numerous messaging (No Phone Support. Only Web) and many different levels of "Support" they never got it working. Still No Dial Tone as of this review writing! It is Already December of 2014.

Sound Quality
4
Reliability
2
Features
3
Customer Service
1
Price
4
Overall
2.8
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