MagicJack Reviews – More than a Bargain

magicJack

magicJack Reviews

Are you interested in magicJack?
Find out what our users have to say:

Sound Quality
2.811475
Reliability
2.286885
Customer Service
1.77869
Features
2.557375
Price
3.688525
Overall
2.61017

118 Reviews

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magicJack Revealed

What is magicJack?

A magicJack is a small device that allows you to make Internet phone calls for cheap prices. As winners of the 2013 Frost & Sullivan Consumer's Choice Award for Overall Best VoIP Service Provider, we are happy to have them as one of our paid sponsors.

As of 2013, magicJack costs $49.95 plus shipping and handling. You get 6 months of calling free to the United States, Canada, Puerto Rico, and the US Virgin Islands. Additional years cost $19.95.

How does magicJack work?

One of magicJack's top selling points is its ease of installation.

  1. Plug your phone into the magicJack
  2. Plug the magicJack into your computer
  3. Start making calls

Is there a special magicJack phone?

Nope! The magicJack device is what's known in the industry as an analog telephone adapter (ATA). You won't need a special phone in order to use magicJack.

What do you think of magicJack?

Though some users have found issues with magicJack, we firmly believe that they offer the cheapest and most cost-effective service available in the Industry. Here are a couple reasons why:

1. Lowest Monthly Rates

Setting aside the fact that the first 6 months of phone service with magicJack are absolutely free, monthly rates are available for as little as $1.66 per month. Prices like that are extremely hard to complain about, and even some of our most scathing magicJack reviews still rate magicJack with 5 stars in the price category.

2. Cheap Equipment

Any way you slice it, $49.95 is a great price to pay for the complete setup of a VoIP phone service that uses your existing phones. Other VoIP companies require specialized IP phones that can cost over $100, and an ATA adapter alone is often more than $50.

Even if the device runs into a problem and needs to be replaced, the low cost takes most of the sting out of a new purchase. In fact, with the money you'll save with magicJack's low monthly rate, the device practically pays for itself.

3. Easy to Use

MagicJack is designed for people who have never heard of VoIP in the first place, and want a simple plug-and-play device that works right away. That's exactly what magicJack offers, and the new magicJack PLUS offers even more options. The old device required a constant connection to a computer to work, but the new one only needs to do so once to register. After that, just plug it into the wall and feel free to shut the computer off. The video below outlines how to use magicJack without a computer.

Previously the magicJack software was been reported by some as very difficult to remove. MagicJack software now comes with an easier to access uninstall option, so this point is no longer valid.

MagicJack Customer Service

Unfortunately, magicJack does not have a customer service hotline. That means that the only way to resolve a service issue is through a high-traffic chat room, which occasionally has a slow response time as a result. Fortunately, the device is easy to install, so you'll likely never need the support. If you run into trouble, our best advice is to be patient with the chat, and see if the issue lies with your router configuration or Internet speed in the meantime.

If everything checks out and the chat system seems frustrating, just try doing something else for a while and wait for the chat system to get back to you. You can watch one of the many fan-made YouTube videos for magicJack support, try one of the links below to see if your issue is answered there, or even take care of checking your email while you wait. Sometimes, the best option is to simply wait a few hours for the peak traffic to die down, so that the support team has more time to dedicate to your needs. Either way, spending an hour or two researching and fixing any issues with the magicJack adapter is definitely worth the amount of money that you're saving with .

Third-party magicJack Support

There are also some helpful blogs posts that we've found on how to use magicJack if you still encounter trouble:

Tech support numbers from Rip's Domain

Tech support questions and answers from Technical Musings

Overall Analysis

magicJackIn the end, and despite the issues that customers raise about magicJack service, we feel that magicJack still offers one of the best possible options for Residential VoIP service, especially for someone new to VoIP. The extremely low monthly rate for unlimited phone calls is impossible to ignore, and the ease of installation further makes the case that magicJack's barebones VoIP service is one of the best in the industry. With the 6 months of free calling that comes with service, you can't afford to not switch to magicJack today!

magicJack reviews on voipreview.org

Don't take our word for it. We've got over 100 magicJack reviews for real magicJack customers. See what magicJack users have to say.

If you have used magicJack, here's you should do: Write a review. We could use your voice on our website.

holland7000's picture


Member since:
Apr 2014

xxx.xxx.9.84

MagicJack Device breaks down after use 6 months use

Pros
At the start the price was wonderful, and easy installation.
Cons
They get you in with the "low cost" but quality and real availability of the service is not always there.

The device breaks down and the customer has already prepaid for the product. Very often can't hear clearly and the service is not available or is down.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
2
Overall
1.2
pommystew's picture


Member since:
Apr 2014

xxx.xxx.2.192

Avoid the Magic Jack

Pros
Great product, if you use it at home only (via good broadband internet) and don't try to use it via 3G/4G.
Cons
The company should win an aware for the worst customer service in the world.

In brief, at the end of my year contract I wanted to renew. Got to be honest, when it worked, it was pretty good. However I have spent five months (not every day obviously) trying to renew my plan. Tried everything, spent hours with their customer service people, their payment system would not accept any of my valid cards. In the end, I gave up. Put the magic jack into the bin. Seriously shouldn't be impossible to pay a company some money?! Avoid this product at all costs - if something goes wrong, you have wasted your money. And it will go wrong.

Sound Quality
3
Reliability
1
Features
1
Customer Service
1
Price
2
Overall
1.6
Mike Calder's picture


Member since:
Apr 2014

xxx.xxx.19.35

MagicJack international - OK

Pros
Cheap
Cons
If you have any balance on your prepaid international card they take it.

The international prepaid service was OK, except when I went to use it they said I had no balance. I'd put $40 in and hadn't hardly used the service. Turns out if the balance had been there for over 6 months, you forfeit it. Seemed harsh. No emails, not warnings that it's almost 6 months and they're about the take your money. It's just gone.

Sound Quality
3
Reliability
3
Features
2
Customer Service
2
Price
4
Overall
2.8
estephen5's picture


Member since:
Apr 2014

xxx.xxx.209.166

Magic Jack Rip Off

Pros
First year sound quality was excellent. Setup and use were very simple.
Cons
After I renewed after the first year I started getting messages that I need prepaid minutes to utilize work conference lines that I had been using for a year with no issues.

I used the magic jack for the first year with no issues, mainly for work while working from home. After I renewed for 5 years I got recordings that I now had to purchase minutes to call conference lines for work that I had been using with no issues for the past year.

Sound Quality
4
Reliability
3
Features
4
Customer Service
1
Price
5
Overall
3.4
Jmach11's picture


Member since:
Mar 2014

xxx.xxx.67.166

Does not work as advertised - Magicjack

Pros
Cons

The phone quality of the MagicJack leaves much to be desired. Sometimes it is fine and other times it is terrible. Also, I upgraded to the MagicJack Plus so that I didn't have to keep my computer on to use the phone. The first MagicJack Plus that I received worked fine for about six months. Then it stopped working. I had to pay fee to replace the old one. The new one never worked when it was plugged into a wall socket and not to the computer. The MagicJack Plus is a piece of junk!

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
5
Overall
1.8
mohan's picture


Member since:
Mar 2014

xxx.xxx.146.4

Magicjack - bad customer care

Pros
Nothing other than Cheap
Cons
Bad Customer service; cheap business

I paid $20 for international phone and I haven't used it for a while- my account is still active but they deleted my credit.
The customer care person is not caring customers or the company's stock holders.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
2
Overall
1.2
AlanInAustin's picture


Member since:
Mar 2014

xxx.xxx.65.223

Continuing intermittent failures and *terrible* support

Pros
Inexpensive -- if you keep it long enough to pay for the hardware Chat support Portability to other locations
Cons
- Monthly price sounded cheap, but didn't tell me that didn't include the box and additional 5-year license. - Inbound calls sometimes don't get connected - Support is *terrible* in terms of competency; save time and just do a power-reset as that's all they can tell you.

Don't be fooled - the price isn't as low as they say nor is the service as good.

Sound Quality
4
Reliability
1
Features
3
Customer Service
1
Price
5
Overall
2.8
rileys's picture


Member since:
Mar 2014

xxx.xxx.170.125

WEB purchase of MagicJack Plus. No assistance needed.

Pros
Can be ordered from the internet, no customer service needed Easy to set up, instructions clear Everything necessary to start using the product came with it
Cons
MagicJack plus charges a yearly fee to keep your transfer telephone number. This seems unreasonable and unnecessary

MagicJack ordered from the internet. I know it could be purchased elsewhere but it saved me the time to go out and get it.

MagicJack works as advertised. Clear sound, no distortion. No dropped calls. I was on a conference call for over an hour last week. Clear sound with no issues.

I can only speak of course about my particular experience but MagicJack replaced my bundled cable telephone service and works extremely well and is reliable.

The transfer of your home number is very easy, takes about 10 business days before you can receive calls.

Sound Quality
5
Reliability
5
Features
5
Customer Service
5
Price
5
Overall
5
CustomerAvocate13's picture


Member since:
Feb 2014

xxx.xxx.58.56

MagicJack - BAD CUSTOMER SERVICE: YOU"RE ON YOUR OWN

Pros
Not sure, since customer service could never assist in getting this setup on my computer.
Cons
I must say, that this was one of the worst customer service experiences I've ever had! The agent had difficulty understanding my request so asked me over and over to repeat what I had already TYPED out. I really found it annoying that there is no phone number to call to speak to someone. I found that when you call, you are basically speaking to someone who knows iittle or nothing about the product and have EXTREMELY POOR customer service skills. My agent actually began speak ill of me because she couldn't explain how to resolve the issue. I waited 20-25 minutes for an experienced agent to come on the line!!!! She was better, but still didn't resolve the issue with my set up then abruptly ended the call by letting me know that they are CLOSED! If customer support is important to you then this is not the product or company for you! ugh!!!

Found good reviews, but they were not supported by my experience with the product or the company! Be careful, they appear to have hidden costs associated with the use of this product. They make many claims online and on their packaging, but it's different once you install their MagicJack device.

Sound Quality
1
Reliability
1
Features
1
Customer Service
1
Price
1
Overall
1
Frannie Fargo's picture


Member since:
Jan 2014

xxx.xxx.128.10

Magic Jack 20 minute calls then cuts off.

Pros
good for short calls. anything over 20 minutes gets cut off and you can call the same number back again for about 5 minutes and then cuts off.
Cons
needed it for once a month one hour conference call for work, not to run up my phone bill. only worked for 20 minutes.

i bought a magic jack to use about once a month for a one hour conference call for work. the phone quit after 20 minutes of talk time. after that i could call for about 5 minutes and then it hung up on me again and that was it for that number that day. after this, i tried it with talking to friends. yes, you get a 20 minute phone limit per call per phone number per day. i got a free phone number from text plus, free (after a few ads) and can talk for hours. bye-bye MJ, i got rooked out out of $40. but now all the wiser for it.

Sound Quality
3
Reliability
1
Features
1
Customer Service
1
Price
4
Overall
2
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