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Sticky notes, index cards, markers, and flip chart papers: these are some of the most common traditional tools that teams use when getting ideas off the ground, solving a problem, or discussing projects. While these materials have helped countless teams achieve their goals, in today’s digital age most (if not all) organizations need access to better, faster tools and technologies that can enable them to effectively collaborate and work creatively together.
With the customer experience quickly overtaking price and products as a key brand differentiator, companies are paying closer attention to their customer service programs, and in particular both the level and quality of service delivered by their contact centers. To maintain a high standard of service, many companies use a number of performance metrics such as calls offered, calls handled, duration, and average queue length. And although these details are helpful, they often offer limited customer insight.
Twilio, the leading cloud-based Communications Platform as a Service (CPaaS) platform for developers, continues to reinvent business communications with its two new offerings: Twilio Proxy and Twilio Functions. Announced at Twilio’s biannual SIGNAL conference, a developer conference for communications, Twilio Proxy and Twilio Functions are two key components of the company’s broader suite of services designed to enable developers to make building multi-channel communications faster and much easier.
Business agility, or the ability of an organization to spot change and quickly respond to it, is critical for companies who seek to grow and thrive in today’s constantly evolving and competitive marketplace. Becoming more agile and dynamic enables teams to work faster and better. However, agility doesn’t happen by accident. It is achieved through establishing a good company culture, implementing solid strategies, and, of course, using efficient team communication techniques and tools.
Today’s modern teams and enterprises have more ways than ever to communicate—email, phone call, instant messaging, business SMS, and audio and video conferencing—the list goes on. And establishing effective, real-time communication and collaboration is now much easier thanks to various Unified Communications (UC) platforms that integrate a number of communications channels in a single solution. With UC, businesses can not only streamline operations and boost employee productivity, they can also increase revenue and enhance customer relationships thanks to effective communication.
Telecommuting or working remotely is no longer just a perk or a privilege. For many businesses, it has become the norm. In fact, according to a recent Gallup report called 'The State of the American Workplace', more American employees now work remotely and do so for longer periods. To power today’s increasingly distributed and remote workforce, organizations are embracing cloud-based Unified Communications (UC) solutions.
Numerous case studies and industry surveys highlight the importance of the customer experience in today’s increasingly connected digital world. The customer experience, which is defined as the customer’s perception of a brand as a result of his or her interaction with the company, has become a critical factor in increasing customer satisfaction, loyalty, and advocacy. There are plenty of ways businesses can ensure a positive customer experience, but perhaps one of the simplest is to make it easy for prospects and customers to contact you.
Like other communication technologies, voicemail has vastly evolved over the past decade. Gone are the days when leaving a voicemail meant connecting over a traditional landline recording. With the various updates and improvements to voicemail technology, it’s now possible to send and access a list of voicemail messages from one’s email, play them back as needed, or read text-based transcripts of audio messages.
Effective and digestible communication is incredibly important to every company, regardless of size or industry. It is crucial for planning, company operations, building competencies, and creating a highly-skilled, motivated and committed workforce. When it comes to strengthening communications, most companies often turn to traditional voice and email channels. While these methods are helpful, in today’s increasingly competitive business environment, relying on these tools alone is no longer enough.
In a constantly changing business environment, the ability to stay ahead of market trends and rising technologies is important. One particular area of business that is constantly evolving is business communications and how employees stay connected to each other and their customer base. For decades, enterprises relied on traditional Private Branch Exchange (PBX) systems for their business communication needs. But today, a majority of companies have moved away from complicated, traditional PBX systems in favor of faster and more advanced IP PBX solutions.
In the past, offering the highest quality product or service at the best price could be enough to attract more customers and improve your customer base. And while product and price are still important in today’s digital world, the way in which an organization delivers service to its customers has become as important--or perhaps even more so--as the product or service they offer.
Switching from a traditional PBX system to a more advanced and modern unified communications (UC) solution can be a daunting task for some businesses. Organizations need to consider various factors in order to enjoy a successful transition. These include how to choose the right solution that matches a company’s needs, how to make the move as quick and painless as possible for the team, and how to improve the onboarding experience
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