qhbohuci

I have used magic jack for several years. From day one I've had terrible service (dropped calls, when calling my MJ number, can't hear the caller, trouble dialing out, terrible voice quality). I have replaced my magic Jack device, later upgraded to two newer devices and still no improvement. My internet connection of 25/5 is great too, which they insisted was slow. MJ device connected directly to the router.
I was very patient with the (chat) tech support which is most likely located outside of US and seemed to copy/paste pre typed responses that did not make any sense.
When I signed up for Magic Jack service I was provided Terms of Service (TOS) that I had to agree to in order to proceed with the service. Nowhere in the TOS it stated that I must also review and agree to what is listed in Frequently Asked Questions (FAQs).
Right now after many failed attempts of improving my terrible Magic Jack phone service. I have no other option but switch to a different career. When I requested a phone number port out, I was told that I must pay a port out fee of $30 as listed in FAQs. Any attempt to discuss a waive of this fee was unsuccessful and the support agent simply referred to the FAQs and ended the chat.
I would strongly discourage anyone from using Magic Jack, do your research there are many alternatives with much better phone service quality and better customer support.