MaryM

Reviews

Reviewed Provider	Title	Rating	Pros	Cons	Review
magicJack	MJ Great for me - MagicJack 05/31/2015 - 02:46	Overall: 4.6 Price: 5 Customer Service: 4 Features: 5 Reliability: 4 Sound Quality: 5	-Normal call quality, dependable! -Cheap! -Low cost international can be used from home number OR another added number, like a cell (with access code) -Newer router-plugged MJs don't depend on computer being on/logged in to function - fixed my main gripe with MJ. -Voicemail to email inbox is very handy. -Account interface on website has most everything one needs for management/maintenance.	-A couple of people's cell phones can't be heard when they call, consistently. Carrier issue? I just call them back. -There is a fee for 911 and to keep a ported number. It is affordable, but I was not aware of this initially. -Caller ID doesn't always display caller information -Old/original MJ has desktop screen that pops-up/activates every time a call comes in or that a call is made. Very disruptive as I often was typing at the time (I downloaded MJ service creator to fix this which makes it run as a windows service). Newer MJs that plug into the router like GO or PLUS don't have this pop-up screen. -*Old/original MJ was a problem if my computer rebooted in the middle of the night after an update, or after a power disruption, as MJ was not on (no phone service!) if the computer wasn't on and logged in. I would miss important early morning calls because I didn't realize my computer was off. Resolved with new, router plugged MJs. -Must be persistent with customer service if there are issues.	Has been great for my family! Extremely affordable and has been dependable for several years. I had to cut my budget extremely several years back, and this was step number one. I don't notice a quality or dependability difference (exceptions noted) from standard phone line. The only real issue is that a couple of people who call me from their cell phones get through and can hear me, but I can't hear them. I usually can guess or see who it is and call them back, with no problems hearing. Caller ID doesn't always come through, but usually does. Customer service has been actually quite good, but sometimes one must be persistent to resolve a tricky issue. I think they have improved in this area.

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