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dwilderva

dwilderva's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
magicJack Magic Jack hidden fees
02/25/2015 - 02:55
Overall:
2
Price:
5
Customer Service:
1
Features:
2
Reliability:
1
Sound Quality:
1
easy to install and the technicians working the on line chat for technical support try their best. They don't advertise that they will charge you 10 dollars to keep (port) your current number I tried for 43 days to use the product. I was so disappointed in the service. Every time I made a call I would get disconnected and have to call back just to get cut off again.

After 43 days of struggling to get magic jack to work- I finally gave up and went back to my old provider. Imaging my surprise when I was charged $32.34 to port my number back to my old service provider. I checked the magic jack help section of their web page and looked up this question and answer:
Question: Is there a cancellation or early termination fee?
NO. If you choose to stop using magicJack, there are no cancellation, early termination, penalty or other fees.
I believe I should not have been charge a fee to port my number back since the site says "or other fees".
If you can't get magic jack to work within the first 30 days - cancel it and get at least your original money back. After 30 days - you get NOTHING!

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