Telovations

Outsourcing has become a critical part of our growing business. I'm a techno geek at home with my Tivo and Vonage trial for international fanily calls. However, I will not allow my geekdom to bleed in to my day to day business. I'm an accountant, not a telecom guru. These guys have exceeded my expectations with their service. It's nice to know that I have a local partner that has simplified our growing pains.

we switched to telovations for our business and the entire experiece has been horrible. Our original acct rep quit and our new one never returns calls. Customer service appears to have one rep who is very helpful but again there is only one rep. we have spent time out of every day for the past 3 weeks trying to get all the glitches worked out and still have not done so. In glitches, i mean everything from billing issues to dialing and rcvng calls. I highly advise that you do not switch to this company. The acct rep will come out with the vice president and make it sound like an excellent thing and once the deal is sold and signed you will not see or hear from that rep again. she told us that she would be out every day when the porting started to answer any questions. well that day came, the phones ported, no training was provided for how the phone system worked. i called her and she never showed up. she just said she would try to "fit us in her schedule". we lost three days of phone calls due to our main number not getting ported correctly. STAY AWAY from this company!!!!

Works very well. Love the integrated solution with outlook.