In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
ITP vs CallCentric
Compare ITP vs CallCentric. Find out whether ITP or CallCentric is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ITP and CallCentric and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 82 Reviews
- 26 Reviews
Overview:
ITP provides reliable residential VoIP solutions to customers seeking affordable plans. Offering feature-rich service plans with strong customer support, ITP has carved its name as one of the leading home VoIP providers. Individuals and families...
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
Provider Info
- Website: itpvoip.com
- Headquarters Country: United States
- Founder Year: 2007
- Website: www.callcentric.com/
- Headquarters Country:
- Founder Year: 2003
Plans Available*
- ITP Basic Residential Plan - $18.99
- ITP Global Residential Plan - $48.99
- ITP Home Office Plan - $49.99
- ITP Premium Residential Plan - $8.32
- N/A
Users Average Rating
Recent User Reviews
I'd like to start by saying that no one likes spam emails, or purchasing things online that may put you on the list for those spam emails and mailings. So I found a way to avoid that. Even with my credit cards purchases, I'm able to use an alias name that keeps my actual name private unless I wish to use it. My online purchases, continue to use that name, but unfortunately I used that name to sign up for my home phone service with ITP. I've asked for my refund I've already paid out for their hardware which is $100. They have sent me a refund check using my alias. But even though my bank is familiar with that name, and I have many transactions under that name, they deny my plea to deposit that check my account. So after many many many calls to ITP, they understand that I didn't use my real name signing up, so they denied re-issuing a new check in my actual name. So to negotiate with them I said, "well you can always cancel check in the alias name and reissue it in my actual name". But they won't meet me halfway on this. I said well if you won't send me the refund check after canceling the one you sent me already in my Internet name, just send me back the Modem. It seems to be too reasonable for them. No matter how many times I call. So that's why I'm on this platform to make some kind of an impact against this cheap company. Cheap in so many ways can make an impact. Little under a year already, I've been paying for that cheap phone service from ITP. I didn't expect much from this cheap service, but just little things like voicemail, caller ID, call waiting and being able to press, the flash button to transfer to my next phone line and see who's calling. All of those features were deficient in what you could expect in a cheap phone company. After many calls I moved my complaints to this forum. So I asked them to refund the money I paid or my 'paid in full modem instead, that's fair! They are not! That's the Truth...
You would assume what you read in the advertisement would be accurate and the pricing would be what the tell you it will be. What they don't say is that you cant get a hold of them, and they will not call back, and most of all there is no way to cancel without talking to someone - which is imposible because no one calls back or answers the phone. Short of stealing or robbery - which is illegal - this company is not the one you want to start a business relationship with. Listen to me ==== Realize this process is for you to see, hear and be witness to the lack of integrity and the natural way the ITP VOIP firm will in fact take your money, steal from your account and not even respond to your calls. But wait here is the reason why you can't do business with this firm: THE ARE NOT LISTED ANYWHERE. They are based in New York with no address, no way to speak to a supervisor, no one calls back. You can't cancel unless you close your bank account. And then they want to you send back the equipment you paid for and they will charge your credit card if you don't send it back by a certain date. These are not serious folks my friend. They kept on charging me for 5 months until I got a hold of a supervisor after Verizon requested with me on the phone to cancel the account. Five months later ITP was still charging my account. When I finally got a hold of a live person they never refunded my account. DON'T USE ITP VoIP for any type of business they are not a real company. Don't take a chance. There is no positive experience on the internet about this firm that is real. NONE. Don't use ITP Vo IP
I rarely give 5 stars to anyone, but CallCentric earned them. We were using PhonePower (1 or 2 stars, arrgh!) and learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I found CallCentric and got a new number. Getting setup was easy and the online customer support was prompt, professional, extremely competent, and patient working with me on customizing my account. My original home number (for 20+ years) was ported from PhonePower to CallCentric with assistance from CC support. Here are the benefits to having "unbundled" services from Callcentric: #1: My configuration now is: calls to the orig number are forwarded to the new CC number. That is Inbound only, $1.95/month, not calling out on it. New number is both In and Out, a "normal" phone number. We also have a number used by an alarm system, Outbound only, saving more than $29/month with most Voip servcies. #2: CallCentric allows me to customize features that most Voip providers do not. We have a new CallerID of our choosing; SMS texts can go straight through, as expected, forwarded to a mobile, or emailed -- our choice. When calls come in, they are filtered to deal with spam and then there are special "Call Treatments". Calls from MY doctor's office rings on the home landline AND simultaneously on MY personal mobile. Calls from my wife's family can go straight to her mobile and even not ring on the home phones. There is an option for "hunting": if a phone doesn't answer, the call goes to a second number (mobile) or a third, ... And the caller does not know about the treatments. A call to our original number is answered (or sent to voicemail, etc.) and they do not know what phone we answer. Might be away from the house on a mobile, the caller does not know that. Get a DID number for a family member and customize call treatments for them. Bottom-line: CallCentric has the highest quality network I have ever experienced, superb technical support, excellent custom features, and unbundled services so I pay only for what I need. I am paying less than 1/5th of what I would (did, sigh) pay for the same three numbers at PhonePower, Verizon, and many others. Reviews from 10 years ago may read differently, but CallCentric is world-class these days.
Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
