CallCentric

With caution

Started out well but after a few days, I could not hear the other party or get through. This went on and I kept on topping up my account until I decided to leave them. I would not recommend them but I will say that they have good customer service and support. Their prices are also reasonable.

Great service!

I love Callcentric! The web-site is great, the calls are clear and the pricing is very competitive. Callcentric is a BYOD, which is also nice since you can configure your device how you want it. The biggest minus to Callcentric, is that it can require a higher degree of technical skill/knowledge depending on what you want to do. For example, if you want to be able to do local 7 digit dialing, you need to configure your phone adapter to do this (which can be complicated on some adapters) since Callcentric wants all numbers to be the full country/area code format.

Also, don't like their 800 rates. They charge for 800 number calls at .0088 cents/min. If they would drop that charge, then this service would be perfect.

Rich feature set and great sound quality makes this one of the best providers

 I have just spent the last month reviewing several VOIP providers.  I even signed up for many of them only to find that they were not reliable or properly disclosed their billing practices and so I had to cancel them.  I was just about to give up and then I came across callcentric.  This one is by far the most reliable and professional designs I have seen.  Many of the Voip providers have very buggy interfaces and it was very frustrating configuring them.   Callcentric is very intutive with a number of great features.  Their call treatment feature allows you to even schedule the way you handle incomming calls.  You can even have someone send you a fax and callcentric will email it to you.   They have definately thought through the service offering and its simply first class.  Just about the only con is that they don't let you pick your own phone numbers and so you may end up having to port yours over if you have a better one.  Customer service is done by email and so you cannot get immediate results but in the few instances I needed customer service, they were very responsive.   At the end of the day, Callcentirc allowed me to cut my phone bills in half and provided me with a number of additional features that I never had.  A+

Callcentric is great. Best Bar None.

 Callcentric does a great job.  One of the few providers that does not charge a monthly fee for phone service.  They do have a $2.37 emergency 911 recovery fee per month for all users that will require calling outside of their other users.  So, no it is not really free per month.  However for roughly $4.50 per month you can have a phone number and be able to call pretty much anywhere in the world for $.02 per minute.  Most other providers charge you $20 per month just for the service.  Thus for the price difference of $15.50 you can talk for 775 minutes per month.  This is great.  If you don't use the service you don't pay any more than the $4.50 per month.  Call quality is great over the FIOS network.  You also get all of the features that the phone company makes you pay for (eg. call forwarding, caller ID etc).  Billing is easy and customer service is great via email.  No, they don't have a phone based customer service, but they are very responsive to email.  The website is easy to use also.  I can't say enough great things about their service.