Scorpion6

Ring Central's website advertises 24/7 Customer Support, yet this service isn't available 24/7. WHY? Sounds like 0 ADVERTISING to me.
Was on hold yesterday for an hour and ten minutes TOTAL TIME on 5/30/14 trying to resolve a tech issue. The Tier 1 person fumbled for 30 minutes and couldn't resolve the matter. I had to hang up because I had client calls back to back and was already 30 mins+ late for my first call. I COULD NOT make those calls from my Ring Central Softphone because the issue was not resolved. As a result I had to use my cell phone in an area where service was shoddy. VERY unprofessional to say the least.
A Ring Central Tier 1 tech told me that a Tier 3 personnel would call me back AS SOON AS ANY WERE AVAILABLE. Waited and waited and NO CALL BACK on Friday. Meanwhile I didn't call back to push on the issue because Ring Central's site says 24/7 Support is available. Ring Central DOES NOT have 24/7 support. Now it's Saturday and I CANNOT make calls out during a day I am 'OPEN FOR BUSINESS.'
STRONGLY considering using another company just for the simple fact that they left me hanging. Plain and simple.
Their software is BUGGY and there is often a lag time even while punching in numbers on outbound calls. Sometimes I'll enter 3 numbers and have to wait an entire minute to enter SOME of, or all of the remaining numbers. Another waste of my time.
Since Ring Central's IPO months ago their service has suffered. This is VERY disappointing espec since I purchased a considerable number of shares through my broker.
You go on Ring Central's website and when you post a negative review it gets mixed in with all the other reviews and is not showcased at the top. Only the GOOD reviews are view able at that the top of Ring Central's 'Reviews' page. This is unfortunately pretty typical for companies of this size.
Overall the damage has been done. Ring Central left me hanging when I had important business calls that potentially could have cost me big money had I not called from my cell phone and ran interference with my clients.
In this business, as with any other, a company is ONLY as good as their WORD. Ring Central DID NOT keep theirs AND are 0ly advertising on their website. They outsource overseas and it is obvious that the folks they employ are not concerned with how much MY TIME is worth.
VERY DISAPPOINTING experience.