VYLmedia | VYLmedia: good price, bad customer service 03/23/2010 - 06:03 | | when their service works, it is the best for the money. | when it doesn't work, customer service/tech support is USELESS | Been with these guys over 2 years now. was a hassle getting signed up, for porting my number, but did it because of the price.
Had issues over the years, all of a sudden, phone will not connect. Dial out, wait 40-60 seconds, and if lucky, would connect, but most times would not. Their last 'solution' to this was to press # when finished dialing the numbers.
Several times (including today) dial an 800# (800, 888, 866, whatever), and get a fast busy signal. Dial same number from cell, works fine. Called in to their number, told them the problem, they transfer me to tech support. wait, wait, wait... get a person, give them my number THREE Times, then they say - oh, we are not authorized to help on your account, you need to call customer service. UGH!!!!!
So, I call back, and these people never identify themselves, tell him the problem, and the gyuy answering the phone basically is a go-between to tech support, because they are all 'busy'... but none of them are working on the issue causing me grief, as I try to call into a WORK meeting via 800#.....
Then he wasnt me to leave a message, and a call-back number.
Well, if I cannot dial 800# out, how do I even know if incoming calls are working??
This is one in a long line of problems I';ve had with these guys, but switching and keeping my number is such a hassle, I put up with their crap, because of the low rate.
After today? NO MORE!!! Moving on to a more reliable company.
Oh, and after all the issues I've had with them, and communicated, you would THINK they would at least have offered me a discount on my service? WRONG. They did however DOUBLE CHARGE me one month... requiring me to call in and fight with them to get my billing straight. |