aly_karam

Now comes the main problem with Majic Jack. My year ended on July 1st, I tried to renew it starting July 13th (I live overseas not in the U.S.), since that date, I have 'chatted' to their online service it is more than frustrating. They have no idea what they are saying or maybe they cannot understand that my foreign credit card is not being accepted by their system. After being transferred about 5 times to the 'top 10 per cent assistance' nothing came out of it. Each time I call, I had to start the story all over, go through all the direction of trying to pay again, asking what the error message was, to be told call your credit card company. Well, when I tell them that my credit card company is accepting to pay the amount to Majic Jack, I am told that the finance office will e-mail me in 7 working days. Well, guess what, so many 7 working days have come and gone and no e-mails have arrived. Today out of frustration, I asked them if they just wanted me to go away, well you guessed it, there was no response, and then I was told: try in 24 hours. So I asked them what is the difference, they said maybe it will work. They expect majic from Majic Jack to play a role. Not sure what to do now, am about to throw it in the garbage and join Skype, might be better.
In short their support is worse than horrible.