Voxby

Voxby



Sound Quality
2.5
Reliability
2.5
Customer Service
1
Features
2.5
Price
3.5
Overall
2.4

2 Reviews |

0% recommend this provider to a friend.


Availability: United States
Founded in: 2005

World Unlimited

This Plan provides unlimited calling throughout the Continental USA, Canada and over 20 other countries across the Globe.

Basic Info

  • Monthly Fees: $29.95
  • Cancellation Fees: $49.95
  • Setup Fees: $24.95
  • Long Distance: $0.00/min
  • Shipping: $9.95
  • Other Fees: 2.4

Available Features

  • Call Blocking
  • Conference Calling
  • Fax Capabilities
  • Faxes to Email
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Music on Hold
  • Caller ID with Name
  • Call Waiting Disable *70
  • Call Waiting ID
  • Distinctive Ring
  • Do Not Disturb
  • Muti Lind User
  • Multiple Users
  • Area Code Selection
  • Extra Number (Virtual Numbers)
  • Toll Free Numbers
  • BYOD (Bring Your Own Device, SIP)
  • Call Messaging
  • Enhanced Voice Mail
  • Voice Mails Emailed to You

Users' Reviews

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Anonymous's picture


Member since: Jan 1970
xxx.xxx.147.204

Nobody to help

Posted on: Feb 22, 2008
Pros
good price for unlimited calling to Brazil
Cons
Very poor customer service. Would rather pay more for better service

It took us over a month to get our service set up. Nobody at Voxby could figure out the problem. Then we were unable to contact one of the cities that was part of the in-plan unlimited international plan. It took over a month to get that resolved. There are constant connection issues. They only have one person at the customer service number who can help and he is terribly rude. If he is there to help you, you are lucky, if not tough luck.

Sound Quality
2
Reliability
2
Features
2
Customer Service
1
Price
4
Overall
2.2

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Anonymous's picture


Member since: Jan 1970
xxx.xxx.76.244

Watch out for these guys

Posted on: Feb 04, 2008
Pros
good value if it works
Cons
terrible customer service and call back or reply to email from them does not exist. Watch out, they are dishonest

To make a long story short, my debit card mag strip went out so I had to get a jcard. Everything was the same except for the 3 digit security code. Unfortunately, their system will not allow you to change this and you have to set up a whole new account. After numerous attempts to contact them via phone and replying to the emails their automated system sent me saying the credit card would not go through, I gave up and had to get another provider who would actually help me when I needed help. Now, they are trying to sue me in small claims court for 7 months of service even after they cut the service off within two months of not being able to pay.

Sound Quality
3
Reliability
3
Features
3
Customer Service
1
Price
3
Overall
2.6

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0 points

Last Updated: 05/23/2012 09:05 PM