Reviews for JoiPhone $4.95 JoiPhone line - SPECIAL

Ratings

Posted: 10/18/2009

Joi Phone is the worst Service ever

Reviewed by: rsravichandra@gmail.com (xxx.xxx.241.117)

I got joi phone and used it for 2 weeks. The phone was not working so good. I called up to joi phone and they told me to increase the internet speed. I increased to 7 mbps and it was same again. Well, i returned it with in 15 days. Now the problem is they give you million reasons to avoid returning the amount. They said I used more than 250 minutes in the trial period so they cant refund me now (which I haven't).
I advice you friends, I dont have anything against joi phone but, if you are returning the product, take it for granted they are not going to refund you even if you follow all the rules of refund policy.

Ratings

Posted: 10/15/2009

Reviewed by: CA_Eagle (xxx.xxx.12.112)

I am with JoiPhone since June 2008. I have extended my contract for another 2 years. I am very happy about the quality of service. I had issues with some of the connections but after reporting these issues they always are able to fine tune any bad connections. You cannot compare VIOP with land line phones. Land line phones with all the trimmings that JoiPhone give are $30+ per month and not just $8.95 per month. Customer Service has always been on top of any issues I have had. Their accounts department is another story. You are unable to speak with anybody in that department and can only communicate via email.

I use their service at my home and on my cell phone.

Ratings

Posted: 08/08/2009

The worst VOIP Service Provider

Reviewed by: menovoip (xxx.xxx.183.106)

Joi Phone has the worst business practice in Country.
The customer service is non-existence. The people that answers the phone combine the function of sales, accounting, billing, and technical expertise. But when you have complains, you get a different story. You will be ask to write an e-mail to billings or technical support.

Joi Phone is committing fraud now, and I am not sure why the the Government is not looking into their business practice. Better Business Bureau should be look into the operation of this company.
They charge for calls that were never connected. They do not give refund and never address technical issues until at least over 5 weeks of submitting a complain.

No matter what, you will loose money with Joi Phone and they will be rude to you. I promise you.

Ratings

Posted: 01/09/2009

Reviewed by: cndjl (xxx.xxx.216.139)

I'm so fed up that I've switched to another company.I had Sunrocket, and when they dropped us without notice, I quickly shopped around for what would serve my needs best. I came across Joiphone, and it had pretty good reviews at the time; I also used to have Joimail as my email provider, and it was great, so I went ahead and signed up for Joiphone.I set up automatic payments, and it looks like they've been trying to con me. I've noticed that on more than one occasion, they've tried to charge me what is due to them, and then a few days later, they charge me a mysterious amount again. This month for example, there's one amount that according to my invoice corresponds to the monthly charge plus the fees plus the international calls; then a couple days later, there's a $39.99 charge. When I call customer service, they try to tell me that they charge international calls separately so that it must be why, which is a lie since the invoice easily shows there was only about $10 due for international calls, which when added to the monthly fee corresponds to the first amount they charged me.Getting them to look into it and reimburse you is a hassle. First they issue you a ticket #, which they never fulfill without you having to harass them. And supposedly the billing department over the phone can't make any billing changes (i.e. canceling the automatic payment feature). You have to email them your request, and basically you never get an answer or change.When you place an international call, you never know if it'll go through. At random, some days and hours of the day it works, some it doesn't. You know how when you call abroad, the rings while you wait for the person to pick up is different depending on the county? Most commonly, you call, but it rings like a US ring, and then you know it's a bad day; it keeps ringing for you, but as it turns out, the person on the other end of the line has been reached and has picked up, but they can't hear you, whereas you don't even know they've picked up. On normal days, my phone number appears on my mom's caller ID; but on bad days, it displays either "restricted number" or a completely different phone number with another country's country code, plus she can't hear me. Of course you get charged for those phone calls.Then the days it "works", expect your calls to be dropped.According to tech support, they can't find anything wrong, so oh well, there's nothing they can do about it.  

Ratings

Posted: 01/03/2009

JoiPhone

Reviewed by: pjonline80 (xxx.xxx.218.155)

Very good service for a great price.  I joined JoiPhone in October of 2008 and I had no problems with it.  The qaulity of calls is great same as vonage or phonepower ( I had both prior to switching to JoiPhone).  The web interface is somewhat outdated and the feature options online are limited compared to vonage or phonepower.  You get what you pay for.  Spoke to customer serive twice without any wait time.   

Ratings

Posted: 12/26/2008

VERY BAD SERVICE

Reviewed by: samv06 (xxx.xxx.222.108)

We called this joi phone people on 9 th dec for a phone connection and from that day our billing started. We got joi phone's router after 5 days of calling. We connected that on the next day. We can make calls very well no problems in that. But cannot receive calls. We called the customer service i think 5 time. but they are still unable to resolve the issue. And not ready to give the refund too. I will say to everyone beware of this joi phone. Customer service people are rude too. I still dont know how to start my phone's incoming calls. I have been charged the day i called them. VERYYY POOR SERVICE. HAVE told my every friend about this. So BEWARE...