ShoreTel Sky

Availability: United States
Founded in: 2000

ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction. 

ShoreTel Sky has 11 years of experience in cloud-based business phone solutions. With over 2000 customers across North America, ShoreTel Sky is one of the US's largest specialized VoIP providers.

ShoreTel Sky Business Phone Service

ShoreTel Sky's cloud-based business phone solution is both hosted and managed. This means that customers do not need to house the phone system in a closet on-site; instead, the system is located in secure data centers, and Sky takes responsibility for owning, configuring and managing the system.

Customers connect to the system through a provisioned, private Internet connection which ensures the best call quality and reliability. 

Sky's business phone solutions provide all of the features you would expect from an enterprise class phone system, with a twist:  Experts will help you configure the solution to take advantage of the capabilities in a way that best benefits your business. 

There are less expensive solutions available, but Sky wants you to never have to hope that your phone network will work. Sky wants you to never have to worry about configuring a new extension or dealing with terrible customer service.

ShoreTel Sky's Value-Added Applications

Sky also offers many revolutionary, value-added applications to help get more out of your phone system:

• Connect
• Contact Center
• Unified Communications and Mobility
• ShoreTel Sky Intelligence

Connect

Applications like CRM, ERP and applicant tracking systems have become the management instrument and storage space for business information.  Connect unifies your phone system with these CRM applications and unleashes their productivity-enhancing and analytic potential.

Connect improves efficiency with "click-to-dial" functionality, while at the same time, improving service with inbound-call screen pop-ups.  Call notes are automatically entered to allow management easy access to critical business metrics.

ShoreTel prepackages Connect offerings with many CRM and Applicant Tracking systems, such as Salesforce.com, NetSuite and Bullhorn. Sky also provides an API to integrate Connect with other applications or home-grown systems.

Contact Center

The ShoreTel Sky Contact Center is bundled with a business phone solution to improve your company's image and rate of successful customer interactions.  Features include:

• A web-based, self-service administration center for call center managers;
• Fasy-to-use live dashboards and reports;
• Built-in call recording with evaluations to track agent performance over time;
• Unlimited queues; and
• Skills-based routing called Prioritized Skill Routing

The Contact Center is fully integrated rest of your business phone system.  The ability to add a call center license to any ShoreTel Sky business phone makes it easy to extend call center functionality to your entire enterprise.

Unified Communications and Mobility

ShoreTel Sky can help you incorporate your managed VoIP service into a unified communications suite. Additional services include:

• Shoretel Sky Fax – Fax to email service
• Scribe Voicemail to Email Translation
• Find Me/Follow Me – Personal Call Routing
• SMS – Text integration with Salesforce.com or email

Sky Support

ShoreTel Sky is officially committed to providing an outstanding customer experience, from installation to call quality to customer support.

ShoreTel Sky makes it easy to interact with a customer support expert. If you have an issue or a question, press of the "?" key on your desktop telephone will directly connect you to a support engineer – immediately. So, if you want to know how that specific feature works, you can just ask.

Name Change

Until recently, ShoreTel Sky was known as M5 Networks. ShoreTel acquired M5 in February 2012 and rebranded the company ShoreTel Sky in September 2012