Nextiva

I was skeptical of VoIP for a long time. Got disappointed after trying some VoIP carrier 5 years ago or so. Thanks to Nextiva my opinion about VoIP has changed drastically. First of all, connection quality is superb! It is better than what we used to get on our traditional phone lines. It is that great! Secondly, they provide excellent support. It gives me peace of mind when I know I can call these guys any time and they will be able to assist with any question. And the last, but not the least – Nextiva is affordable. With more lines, more features we are still paying hundreds of dollars less than what we used to spend on our office phones. I’m very pleased with them.

One of the worst companies that I've ever had to deal with. Promise support turn around of an hour that turns into days. Support itself is ineffective. Most of the support responses are a variant of "check SIP ALG on router". We've been using these guys for about a year and trying to grow our company but they clearly can't handle it. We have 14 lines with them and our calls get dropped, sound quality is choppy even with QoS, and many of the extensions can't be dialed directly. I've tried to get them to fix the issues but it seems every time I talk to them the service only deteriorates further. Don't trust your business to these guys especially if you need your phone service to be stable or reliable. I'm moving all of our users to Vocalocity.

I can't say much about these guys other than they have been great.  I think it is pretty clear across the board that their customer service and tech support is great.  We had a couple issues when we were setting up the phone, but they endd up being issues with the phone, which wasn't even their responsibility since we bought those through another company.  They still worked with me to get us up and going, upgraded the phone remotely, and were just very helpful.  From the time I picked up the phone to call and order to the time we were up and running fully was about 2 hours.  No time at all and would have been about 30 minutes if we didn't have issues with the phones themselves.  Great company!

I switched from Vonage to Nextiva after two months of hell with Vonage. Calls would drop and their outsourced support was horrible. I'd wait on hold to get help and the phone would disconnect or they would have to call me back. The only benefit of Vonage was that they gave me the free equipment. Fortunately I was able to get out of the contract without paying a termination fee. I got my number that I transfered from Verizon to Vonage over to Nextiva and since I have switched everything over, Nextiva has been perfect. The monthly service rate has been cheaper than Vonage and Verizon while the service has been better ten fold.