FluentStream Technologies
9 Reviews |
100% recommend this provider to a friend.
Availability: USA Continental
Founded in: 2007
"This is my 6th phone system (3rd voip) to implement in my tenure at this company (far too many) and I finally feel confident that we have a system that can grow with us. "
by Billy Self
FluentStream Technologies is a VoIP service provider that creates flexible, scalable, and powerful VoIP solutions. FluentStream offers both hosted PBX and on-premises PBX for businesses. FluentStream's flagship product, FluentCloud, is feature rich, cost effective, and easily scalalbe to what your business needs.
FluentStream has various solutions for different types of businesses, especially focusing on call centers. FluentStream offers 4 different hosted PBX plans.
FluentStream does not charge a sign up fee or force you into a contract. They also offer a 99.9% uptime service level agreement - one of the best guarantees in the industry!
FluentCloud
FluentCloud is FluentStream’s cloud-based solution for hosted PBX. FluentCloud has many available plans, with both flat monthly fees and metered rates available.
There are many features available, which include:
- virtual office
- find-me follow-me
- 3-way calling
- highly customizable greetings with the auto attendant
FluentCloud Full User Plans
Full User plans are set in tiers based on the amount of users your business has. The more users you have, the cheaper the service is per user.
The Full User plans from FluentStream come with all the advanced features of a PBX, an online dashboard, and free phones.
FluentCloud
Key Features:
- Voice Quality
- No Contracts
- Service Level Agreement
Basic Info
- Monthly Fees: $19.99
- Cancellation Fees: $0.00
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Available Features
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Enhanced Voice Mail
- Voice Mails Emailed to You
- Click-to-Call
- CRM Integration
- Find Me/Follow Me
- Auto Attendant/IVR
- Receptionist/Operator Console
- Advanced Call Reports
Last Updated: 05/23/2012 07:05 PM
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dmcwaters
Member since: Jan 2012
xxx.xxx.159.42
FluentStream: Best service we could find
Posted on: Jan 27, 2012Sound Quality, Cost, Flexibility
None
I needed long distance service nationwide and a flexible phone system and my local provider did not have the answers. I spoke to the people at FluentStream and they were able to not only meet all my requirements but much more. We have had the FluentStream VOIP service for almost two years and it is still the BEST phone service we could find. The voice quality is great and the flexibility it gives us allows us to do many things we could not do before. I would highly recommend FluentStream.
Would recommend to a friend.
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GFCicotte
Member since: Jan 2012
xxx.xxx.20.76
FluentStream: Simple Transition
Posted on: Jan 25, 2012FluentCloud made our transition from Verizon/Frontier relatively simple. Service has been solid. At the beginning FluentCloud worked closely with our remote receptionist service to make sure the transition would be seamless. It's a vast improvement over our old Verizon lines, at about 1/2 the cost.
Fax was weak for some time; first person who tried to help didn't result in any improvement. When we went back to them, we got someone who fixed it in about 5 minutes.
FluentCloud made our transition from Verizon/Frontier relatively simple. Service has been solid. At the beginning FluentCloud worked closely with our remote receptionist service to make sure the transition would be seamless. It's a vast improvement over our old Verizon lines, at about 1/2 the cost.
Fax was weak for some time; first person who tried to help didn't result in any improvement. When we went back to them, we got someone who fixed it in about 5 minutes.
Would recommend to a friend.
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tserleth
Member since: Jan 2012
xxx.xxx.5.63
FluentStream: Dramatically Lower Costs
Posted on: Jan 21, 2012Simple installation and easy to use.
None to date.
My business was restructured from a fixed office location to a floating office. Fluentstream has worked seamlessly during this transition. Installation/Setup was quick and easy. The cost is dramatically lower than my previous vendor with the same or better quality and better support.
Would recommend to a friend.
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jhfury
Member since: Jan 2012
xxx.xxx.85.225
FluentStream: Affordable, User Friendly
Posted on: Jan 20, 2012Affordable, user friendly, and excellent customer service. Switching our insurance agency over to a voip with Fluentstream was easy and has tons of added benefits that we were unaware of with our old conventional phone system.
Can't think of any, it's been great.
I would highly recommend looking into Fluentstream Technologies for an insurance agency. The features are amazing and really enhance the experience for customers and for everyone in the office. It takes a few days to settle in, just like anything new does, but we would never even think about going back to the old system.
Would recommend to a friend.
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Billy Self
Member since: Jan 2012
xxx.xxx.53.2
FluentStream: Very Responsive
Posted on: Jan 20, 2012Responsiveness from support team. Options for set up based on company needs. Value of service.
Sound quality is 95% or better. The very rare occasion that we have experienced choppy sounds in calls could have been due to our internet connection being slow or crawling at that moment.
Very responsive support team when changes are needed in the system. This is my 6th phone system (3rd voip) to implement in my tenure at this company (far too many) and I finally feel confident that we have a system that can grow with us. The team does an excellent job at delivering value and quality.
I recommend this company to all my friends that are business owners.
Would recommend to a friend.
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scottw
Member since: Jan 2012
xxx.xxx.228.241
Re: FluentStream Technologies
Posted on: Jan 20, 2012Fantastic support and knowledge of VOIP. Easy to manage through the portal.
None after 5 months of use.
We had our own asterisk server that started having issues that we weren't able to fix. I called FluentStream on a Friday and they had us up and running the next day on their system. We are a 24/7 operation so we know if the system stops working and we have only had 2 very brief outages since we have had them. They have gone out of their way to make us happy and we are. I am so glad that I don't have to think about our phone system anymore!
Would recommend to a friend.
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falconreef
Member since: Jan 2012
xxx.xxx.215.198
FluentStream: Surpassed Expectations
Posted on: Jan 19, 2012Outstanding Customer Support, Reliability, Price
None
In my 20+ years in the IT Profession I have never, until now, encountered a company that put such an emphasis on customer satisfaction. FluentStream surpassed my expectations.
Customer service is the lifeblood of any business. Many can offer promotions and slash prices to bring in new customers, but unless you can get some of those customers to recommend you, a business won’t be profitable for long. Customer service is all about customers and sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the service you offer for themselves and in their turn recommend other customers. There is nothing more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention and needs to have it explained again?
Fluent Stream has shown that they listen to us by making the appropriate responses, such as suggesting how to solve the problem, taking the initiative to research and resolve the problem and then follow up with a solution. We started using a new CRM (NetSuite) with VOIP integration and had issues. The FluentStream staff actually showed up on site to assist with the implementation and configure the VOIP setup for us. This kind of customer service has become a thing of the past. I had grown accustomed to outsourced customer service departments and faceless, electronic "help." (I recently had to call a software company and I've never heard more muzak in my entire life. They still haven’t called back). It always gives me a bit of hope when a company actually goes above and beyond the call of duty and provides excellent customer support. Thanks for all your help Josh, Doug and staff. Kudos to your company.
Would recommend to a friend.
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TheCityTour
Member since: Jan 2012
xxx.xxx.186.26
FluentStream Helped Our Business Grow
Posted on: Jan 19, 2012Customer Service, Price, Reliability, Simplicity
As a busy business owner, I rarely take the time to write a review for a vendor since I am mostly concerned with getting the service I am paying for. But FluenStream Technologies is not just another vendor to me. They helped our business grow from a one city operation to a 6 city operations and is effectively aiding our growth in the upcoming cities. My previous telephone company was not very responsive and didn't give us due attention give our small business setup. FluentStream has consistently provided timely support and helped us with options that suit our growing needs. Our business depends on taking reservations through our phones and when they dont work it hurts our bottomline. We have not had one minute of down time since we have switched to FluentStream. Though its easy to forget when things work right - I am glad I have been able to express our complete satisfaction with this company and would personally recommend their services to anyone.
Would recommend to a friend.
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rterp
Member since: Dec 2011
xxx.xxx.219.66
FluentStream: Fantastic Support
Posted on: Dec 19, 2011Service/Support/Price
None
What I love most about FluentStream is their fantastic support. I know that whenever we need them, they're there. They pick up the phone and their technical staff know VOIP inside and out. Whether I'm asking for the impossible feature request or having a rare technical issue FluentStream delivers
Would recommend to a friend.
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