In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
8x8 vs OneSuite
Compare 8x8 vs OneSuite. Find out whether 8x8 or OneSuite is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and OneSuite and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 52 Reviews
- 3 Reviews
Overview:
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
OneSuite provides a unique selection of VoIP products both for you residential and business VoIP needs. Their payment and usage plans, while very different from those of their competitors, may prove to be the best and most intuitive plans for you...
Provider Info
- Website: 8x8.com
- Headquarters Country: United States
- Founder Year: 1996
- Website:
- Headquarters Country:
- Founder Year: 1999
Plans Available*
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- N/A
Users Average Rating
Recent User Reviews
STAY AWAY!!! I booked in yesterday with agent John Acre and within 5 minutes I had a phone. No one helped me start it or login, I asked the agent multiple times on what to do. When I asked about messaging he told me to contact support. I contacted support and was told it would be an additional $80 but no one stated that in the contract I signed. I told him I want the account cancelled and closed. He said that was fine and an agent would contact me within 24 hours. Its been over 24 hours AND NO ONE CONTACTS ME. I contacted their support service online and was told to wait 48 hours. When I said that would not happen I was told that cancellations take 30 days!!!! Excuse me, I cancelled within an hour of opening the service and they want me to wait 30 days to cancel. These posts will get worse and I am contacting BBB and Ive contacted my bank.
Our company got 8X8 and had trouble from the get go to set it up. I asked for help and even offered to pay someone to come out and set it up but was told they don't do that and I could watch some videos or look at their website for help. About 5 months later of never using the service and paying for it, the owner of the company passed away with Covid. I called and asked to cancel the service as we were deciding whether or not the company would continue. They said the only way to cancel is to pay the entire 2 year contract in full. Just a terrible customer service experience and a no very understanding or compassionate business. Think twice before signing up for their service!
I have been with OneSuite for over 18 yrs I have brought my modem with me for multiple overseas visits. I was able to make and receive calls with clarity and reliability. I used their smartphone app since 2015 when I got my first smartphone, until recent the implementation of 5G service when I had to get a new phone. For years I would buy a data SIM card when overseas and use the voip app through the data stream (this was before Wifi calling folks). it has worked beautifully. Thanks to Android software changes the app has not worked with any of my android 10 or 11 phones. (still works with my 2015 android). Incoming calls have always been free, out bound calls depends on the country your calling but has always been very low priced. This is still a small company, I think I have always spoken with the same customer service agent over the years. He has been great to work with, but they are overwhelmed much of the time because of the small staff. They are in process to upgrade their app but they did offer an alternative app to use in the meantime. If you are looking for an inexpensive way to have a voip line this is the one for you. Be sure to at least receive a few calls (I use an old fashioned message machine) within the use limit or they will shut off the account. I was able to get mine re-instated the couple of times I neglected the line.
We used OneSuite for years with no problems. Then we did not use it for a while because the person we used to call in another country died. We now have a new contact there, however OneSuite will not work and we cannot log in, getting the message that the account has expired. The documentation does not disclose that they will keep your money if you don't use the service for 6 months.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
