Business VoIP
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Excellent service quality makes for happy, loyal customers, who in turn can help spread the word about your company and product or service. But with today’s customers demanding different types of customer service through various channels (phone, chat, email, etc.), meeting customers’ expectations can be difficult.
Video conferencing is a highly attractive tool for companies of all sizes and industries because it affords businesses the ability to bring people and teams together for collaboration and conversation regardless of location. In the past, traditional video conferencing solutions (often referenced as legacy systems) were notoriously expensive and complicated to use, proving to be more of a luxury than a necessity for most businesses.
Digital transformation has evolved from just another business buzzword to a top strategic priority of every enterprise that wants to succeed and to survive in the competitive digital age. In its simplest terms, digital transformation refers to the change that occurs within an organization that is closely associated with the use of and application of digital technologies such as the cloud communications, Internet of Things (IoT), mobile technologies, and artificial intelligence (AI), all of which are aimed to improve business value.
This Week in Telecom is a bi-weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Here are the top news stories you might have missed this week:
Customer expectations are rapidly changing due to the easy access to real-time information from any device, anywhere. In today’s fast-paced and increasingly shifting marketplace, competing in the market based on product or price alone is not enough to entice customers. What matters most--and what builds or breaks a brand’s appeal--is the customer experience. Even though the focus on the customer has been the forefront of every business, it is a continuously shifting environment that is stimulated by new technologies and new marketing ploys.
For today’s increasingly connected employees, work is no longer a place but is instead a fully-immersive activity. The adoption of cloud communication technologies, mobile devices, software, applications, and social media has removed the boundaries set by traditional workplaces and has instead enabled organizations and their teams to achieve greater flexibility as to how, when, and where they work.
Conference calls have become an essential part of the digital workplace. When everyone can’t be in the same room to facilitate a discussion or participate in a collaborative effort, meeting through a virtual channel is a good alternative to help bring team members, clients, and customers together. Unfortunately, some employees consider conference calls as boring and less than productive, especially when participants have unclear agendas and repetitive questions.
More and more businesses are upgrading their communications systems by using Unified Communications as a Service (UCaaS)--and the benefits of utilizing collaboration and communication applications on an IP network are helping businesses work smarter and faster. However, like any other business investment, moving from a legacy system to a UCaaS solution is a major endeavor. Not only will the switch affect how your teams communicate, it will also have a significant impact on operations in the long-term.
This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Let’s take a look at some stories you may have missed this week:
Telecommuting is not an entirely new concept. It has been a part of the employment landscape as early as the 80's for companies like IBM, but it is only recently that this type of work arrangement enjoyed a meteoric rise. Thanks to the internet and various advances in communication technology, more and more people are treating work as no longer a place, but an activity. As this trend continues to grow, though, businesses need to make sure that their workers are equipped with the right tools to enable better communication and collaboration to maximize the benefits of telecommuting.
Nowhere is change more evident in the world of business than in the communications field. Gone are the days when businesses simply relied on their landline phones and email to stay in touch with employees, clients, and customers. Today, enterprises have access to a plethora of communication tools and technologies that let them communicate and collaborate in an instant--regardless of their location or the device they use.
Voice over Internet Protocol (VoIP) technology has improved by leaps and bounds, so much so that most businesses--from small businesses to larger enterprises--are replacing and upgrading their legacy phone systems with new-age VoIP and cloud-based communication solutions. This is because, unlike traditional phone systems that include only basic calling features and little flexibility, VoIP systems feature greater capabilities and carry uptime and reliability that suits the need of modern businesses to be connected at all times.
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