Top Ten Express

Overall we are very happy with the service offerings of Ring Central. Their plans are competitive in price and the service offers many custom-selectable bells and whistles that will give your company a polished and professional presentation to your customers. The phone system is easy to configure and has many options like hold music, dial by name directory, call routing, and a "Call Controller" feature allowing you to completely manage all incoming and outgoing calls and all extensions directly from a one or more computers. Call quality is superb and is comparable to using a land-line phone system. It was simple for our company to set up our Ring Central phone system and it is easy for us to make on-demand changes when required. The service is custom tailored to fit your company's needs and system modifications/updates are easily made by us without having prior experience or system training. System start-up costs are minimized for each system extension can be dedicated to a VOIP phone, or forwarded to an existing landline, mobile number, and even to a 3rd party VOIP number. You can mix and match the configuration for each extension and customize the call forwarding for each extension on a case by case basis. The fax service is exceptional and is integrated with standard email. Incoming faxes are received in your email’s “inbox” and sending faxes can be completed quickly by sending an “email with attachment”, without the need of logging into your Ring Central account.
I read some of the reviews posted by other users and in all honesty, I have never once experienced an issue when I contacted Ring Central customer service or their technical support team. The support team speaks fluent English and have been able to professionally, quickly, and completely resolve the support needs experienced by my company. On the downside, there have been two network outages since we began using Ring Central in April-2010. One of the two outages, effecting all 800 numbers, lasted approximately 40 minutes. We were not given the outage's root cause analysis and these two outages did impact our business. The system has been stable for the past four months and as a precaution, we did put in place an alternate method for our customers to reach us. Another issue which Ring Central has not been able to resolve is the delay experienced with large internet fax transmittals. Multi-page faxes exceeding 5 pages can take as long as 15 minutes to be sent and/or received by our customers. It is my company's understanding that this delay is an inherent trouble when using the internet with IP fax and the delay is caused simply by the large amount of data being transmitted with multi-page fax transmittal. All IP fax transmittal service providers have the same problem and it not a unique problem to just Ring Central.
In summary we are very happy with the service we receive from Ring Central and we would recommend this service to anyone looking for a VOIP and IP Fax service provider. Regarding reliability, it is a stable platform for the majority of time. We do not experience intermittent issues or problems that cannot be duplicated and resolved. Overall, this is an excellent value and with the 30 day free trial, I recommend anyone looking for a VOIP and IP Fax service provider to try Ring Central. Try out the service, fax, and customer support while there is no obligation. You will be glad you did!