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klm323

klm323's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
Axvoice Absolutely fantastic customer support at Axvoice
05/15/2013 - 03:06
Overall:
5
Price:
5
Customer Service:
5
Features:
5
Reliability:
5
Sound Quality:
5
Best voice quality and low rates Not a single issue

I’ve never had a VOIP service before, so I had a lot of questions before signing up. Axvoice customer service is impeccable. They were so friendly and patient with me. They made sure I understood everything and was completely comfortable with the details of the service before purchasing. So right off the bat, I liked Axvoice. I just want to give a breakdown of how smoothly the entire process was for me.
On DAY ONE, I called to inquire about the service and ask questions. Later that day, I spoke with my husband about it, and he told me to go for it. So I signed up on their website that evening to get started. Within a couple of hours a representative called to confirm the order and told me that I would receive the equipment within a week.
Day Five, I received my phone adapter. I was surprised it came so fast; it came sooner than expected. I hooked the phone adapter up to my modem, and plugged my phone into the adapter. It was extremely easy, my thirteen year old granddaughter helped. It only took me like 60 seconds to do it and I was able to make and receive calls immediately.
DAY SEVEN, I sent AxVoice some paperwork to have my old number transferred over to my service.
DAY 15, my number was transferred over successfully, and I started using my new service with no problems. The call quality is really impressive. I absolutely love it. The whole process was easy, the customer service was great, and the features are wonderful.

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