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jmarinas

jmarinas's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
DLS Internet Services We consider DLS as a Partner
05/05/2011 - 08:34
Overall:
5
Price:
5
Customer Service:
5
Features:
5
Reliability:
5
Sound Quality:
5
Too many to list... Great Customer Service and Excellent one on one Client Communications. JMM Management Group, LLC has been a DLS Client for over 8 years now and will remain one as long as the service excellence does not alter. The only real con is there billing system. My poor AP department spends way too much time analyzing the monthly invoices. Though, I hear this is will be changing.

My company JMM Management Group, LLC has been using DLS for the past 8 years for Hosted PBX Services as well as outsourced Information Technology needs.  We consider DLS as a Partner more than a Vendor as they make you feel like you are their only Client.
The DLS team has responded to all of our needs in a timely manor.  This type of service is not normal for a Telecommunications company.  We have always been abused by the big Telco's that put you into a Client Service Bank which has call centers located in other countries and could care less if you have failures.  DLS is an American Company employing US based workers (which is not easy to compete with other providers in this space). 
DLS' Hosted PBX system is easy to use.  And if you have problems or questions they have an excellent support team that walks you through your obstacles.  DLS' Hosted PBX system is dynamic and flexible.  We use it for multiple business streams under one profile which not only saves time, but money. 
As President & CEO of JMM Management, I highly recommend DLS' Hosted PBX solution to all companies looking for outsourced Telco Services.  
Jon M
 

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