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HodgsonConsulting

HodgsonConsulting's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
DLS Internet Services DLS: Great Call Quality
11/14/2011 - 09:41
Overall:
5
Price:
5
Customer Service:
5
Features:
5
Reliability:
5
Sound Quality:
5
Call quality is great from all locations in the United States AND in Europe. Every call "sounds" like I am next door. DLS is continuously updating the software and adding new features. Call queue's work great as calls are routed in our many queue's between extensions in multiple offices at the same time. PBX has functioned perfectly since we started almost 24 months ago. None.

 Since starting with the organization almost 11 years ago, we have tried many different phone systems from the traditional PBX Phone Systems to the inexpensive "online" phone systems.  It wasn't until I found DLS Internet that I truly enjoyed the phone system.  We have been PBX customers for about 24 months and are really happy to stay a customer for a very long time.We have a very mobile work force and multiple office locations in the United States.  We needed a dedicated phone system that would provide us with the required functionality and versatility of an enterprise class phone system.  Due to the nature of our business we are constantly on the phone using the DLS PBX Phone System from office locations and on the road with Windows Laptops & Android Based Softphones.I have just completed a 9 day tour to Europe where I used my Windows Laptop and Softphone, powered by the DLS PBX Phone System, as my primary telephone while on the road.  The people I was speaking with had no idea that I was using a Softphone, much less, calling them from Spain or France.  The system works great from every location I have every tried to use it and we don't have issues with the phone system.  From a cost perspective, the cost of the PBX is very cost effective.  You don't have to pay for expensive PRI Lines or pay the monthly DID charges from a traditional phone company that will ALSO charge you long distance charges or require you to purchase a bundle of minutes.  With DLS we pay a flat fee for all nationwide calling no matter where you call.  Their International rates are great also and are cheaper than what we use to pay.  The best part is that even though I was on the phone for almost 30+ hours while in Europe, I didn't pay a single dime for my phone calls back to the United States.  My DLS PBX Phone System was handling the calls and with our unlimited nationwide calling the calls were crystal clear and free.I would highly recommend getting your own DEDICATED PBX Phone System.

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