BARRETT ANN HANSEN

I only use RingCentral for faxing, so I can't address any other service they offer, but I doubt I will ever switch providers. I run a small law office, so being able to send and receive FAXes is critical. I originally signed up with RingCentral because of the price and convenience. Now I will never change. I had lost all of the original documentation and could not even log into my own account (which had never mattered before I had never had problems receiving faxes before). All I knew was the toll free number I had picked (and my name, or course). My problem was that one regular sender of faxes (a Court Coordinator) was not being able to get FAXes to go through. No one else was reporting problems. So I called customer service. The wonderful guy spent nearly two hours on the phone getting me back into my account and showing me how I could fix the problem that was causing problems (an over-full inbox). He was exceptionally courteous, polite, and patient. I had to put him on hold so I could talk to a walk-in client. He waited as if he had nothing else in the world to do. After I felt like the problem was resolved, he promised to call back the next afternoon to be sure it was working properly. And he did what he promised. The whole experience was a dramatic departure from what I expected, and indeed, exceeded all prior experiences with any customer service department. Thanks RingCentral. You really need to give that guy a raise!
However, this review site DOES NOT offer an N/A rating. I never use anything with sound, so I really have no clue about the sound quality. DO NOT RELY ON THIS RAVE REVIEW FOR SOUND QUALITY. It just pertains to RingCentral Fax and Customer Service.
Barrett, Attorney in Bastrop, Texas