Jive Communications

Once I signed up, I received an email welcoming me to Jive.  I received a call from the installation specialist who started asking questions so that he could setup my find me /follow me and voice mail options.  If did not even realize that I was getting a find me/follow me serivce.  Unfortunatly, I could not stay on the phone that point so he made an appointment with me for the next day.  Just as my appointment alarm went off, my phone rang.  It was Jive to finish my installation.

The installation took less than 30 minutes total and that included me making some serious changes to my firewall.  If I had not had the firewall that I have, we would have had my Bria softphone up and running in about 15 minutes including the time he took to configure my find me/follow me and voice mail.

My other through up their hands attempting to configure Bria and left it to me.

When we decided to change our phone systems to VOIP, we looked into several companies. Jive won out in the competition with flying colors. Our sales rep, Candice, was very educated and passed that knowledge onto us in a friendly, non-forceful way. The number one thing that sold us on Jive was that they hosted everything for us on their end. No heavy equipment had to be installed or anything like that. Updating the phone system is a piece of cake ( like adding or changing an extension to a new user). Customer support is always a phone call away, and they ALWAYS solve my questions or problems within seconds. We have had Jive for over three years, and I couldn't be happier with our choice. Their customer service was the second thing that sold us on Jive, and I must say, it has not decreased from day one. With some companies,  you have all the help in the world until you actually become a customer, but that is not the case with Jive. They have kept us happy every step along the way. Love, love, LOVE Jive!!! 

As a business owner I speak with companies all day long.  I believe that Jive  is a template for a great company with a great staff.  Every moment of contact with the company I get to speak with competent professional employees that are obviously well trained and anxious to help me with anything.  The phones and product are a progressive way to manage my business in this quick changing world of electronics.  Programming is a breeze thanks to an hour long phone training appointment.  The phones are smart!  I would recommend anyone to this company to fill their need for a positive change in their phone needs!  Thanks Jive...you're the best.

Catherine B.  First Choice Insurance Agency Inc., New York

I couldn't imagine having my phone system with anyone else. I've been responsible for telecommunications for a few organizations over the years, and Jive's been my choice time and time again.  At first, I thought I could outsmart everyone and build a calling system for virtual offices & employees via a combination of various products out there (VoIP, virtual PBX, mobile phones, land lines, etc.). I should have just called Jive from the get go. Sales, set up, pricing, and all that good stuff was super easy and straight forward. Even though we work in a "virtual world", it's still nice to feel "connected", and the phone and system features do a great job doing that for my org. End users have plenty of options for making their phone work for them without needing an IT degree, and I can keep the rest all neat and tidy via the web admin. And if I get into a pickle, Jive's customer service is available to help! I can't imagine having to deal with one of the larger, well-known telephone or cable companies for their "customized" solutions ever again. Everything about Jive just WORKS. Let's face it - there are plenty of options out there that can do similar things. I stick with Jive because I know I'm going to get great service for the price be it technical quality, advice, or support. I have never had a better partner in my business than Jive. They get me. I really don't know how they do it. As long as they keep on doing it, though, I'm a very happy customer.

(One fun fact. My org hosts large conferences and events, and we use our Jive system onsite to keep our expected level of customer service. One of the phones was damange during transit. Jive helped me try to find a local retailer from who I could by a VoIP replacement. When none surfaced with a satisfactory phone, they overnighted a new phone ready to work just like the old one! And, after we settled back into our offices, they contacted me to see if we needed help repairing the old one! Now THAT'S service.)