Jive Communications

The experience with Jive has been 1000% thumbs up. Anyone that I have had to communicate with has been nothing less than professional, knowledgeable, efficient and extremely pleasant. I wish I had started with Jive when I first set up my VOIP system rather than having to switch to them. When I decided I needed to switch VOIP companies, I narrowed the choice down to a few companies, read the reviews and decided on Jive. It "jived" with the criteria I established for switching to a different VOIP company. Since I relied on client review, I felt I should add a review so it may help other clients make the right choice and "Get Jive". I'm glad I did.

From the initial call to Jive for Sales till the day we cancelled our old provider I have been impressed with the customer service and response time.

At first glance I saw all these reviews that give them such a high rating, I was skeptical. I believed that there is no way the service was going to be that good. We started because they gave us a trial period, we stayed because of the customer service and response time.

Every department of Jive that I have worked with, provided me a quick answer to my question, detailed hands on or written instructions, they used whatever I needed at the time. This allowed me to learn to navigate the new system quickly.  

I use hard phones, soft phones and transfer in coming calls to my cell at times. Our phone plan was set up in an hour, I called for assistance 30 minuets later. After my initial question was answered, the representative said "I notice that your missing a sound bite in your phone plan. Do you need assistance with that? You can use one you've already created if you'd like."  I missed putting the message in that spot and never noticed it, this was unrelated to the question I called in about. They helped me even when I didn't know I needed it. I am thankful a client didn't received a blank message. 

Overall, Jive communications is the best choice out there - by far. I have $200 Cisco router purchased at BestBuy a few years ago, and better than 3meg up/down internet speed and it has performed flawlessly. I've seen complaints of sound clipping elsewhere, but I can honestly say I think this has everything to do with router settings. If you want ANY VOIP phone to work, you need to have a router that provides QOS (Quality of Service) settings. What that means is that on the router, you can set the port the phone is plugged into to have priorty over the other ports. When someone is downloading a large file, or playing a game over the internet, the sound quality will remain consistent because the QOS setting ensures it always has enough bandwidth.

I've been using Jive for 2.5 years and never experienced any problems that couldn't be quickly resolved. Most needs were things like making changes to how calls were routed, or adding/deleting users from the system. In cases where I forgot, a quick call to the Jive team resulted in action and resolution.

I would highly recommnend Jive to anyone looking for a good small business solution.

We switched from running our own phone server (I know, really geeky right!) to Jive last month. The process of switching was seamless! We got a free trial so I could set up and test things out for a while. I had our entire phone system (26 extensions, 6 conference rooms, call queues, etc) set up in a few hours inside Jive. We wanted to make sure we had feature parity with the current system. Jive delivered and then some.

The thing that I can't emphasize enough is the Jive administration interface is so easy to use and straight forward. It basically makes me look like a phone system superhero. I can make really advanced dial plans with ease. With the old system any change was painful torture, but with Jive it's downright fun!

The total cost of Jive is actually cheaper than what we were paying for our T1's + long distance. So I get the benefit of someone else worrying about the technical details of running the phone servers plus a lower monthly bill. It's a no-brainer!