We've been using RingCentral for a little over a year and love them.  We only had 1 real issue with them.  For a couple weeks we kept having dropped calls and when you're a tech company, it doesn't look so good when we have technical issues during things like sales calls.  We troubleshot for a few days not knowing the source and having to deal with the problem.  RingCentral blamed our internet company and our internet blamed them.  After many phone sessions with RC we found the source, an internet router that wasn't on the recommended list.  Even though it turned out to be a simpler problem than we thought, RC covered all their bases and provided great service.  

I manage the whole business's phone accouts from my administrative company settings and love working with customer service when I need assistance and always get great guidance.  I also recently had used the record a call feature for my first time after becoming aware of its existence, and I know all the people on the other side of my call was impressed with the official voice that comes on to know they're being recorded too.

After evaluating different VoIP services and then choosing RingCentral and using it for a year, I would highly recommend their VoIP.  

Our company has been with RingCentral for years, there have been very few occasions when the phone system is down - when it's been a network-wide problem they have worked to fix it quickly; if it's just on our system they help us to work the problem out quickly.

Right away when we signed up we were saving lots of money from our previous traditional land-line phone system. We also saved some money instantly by dropping the other electronic Fax companies we had been using to get faxes. RingCentral Fax system isn't perfect, but I remember before signing up with them I had 2 different eFax companies because neither one was reliable enough to go with them individually.

Our first IP phone system was through a competitor for about a month, until we got the first bill! They were charging us for minutes we didn't use, and exorbitant prices on faxes that weren't even coming through! It was all based on how many minutes it was taking the fax to come through, not even on how many pages. We couldn't get rid of them fast enough. We haven't tried all the companies out there, but we are very happy with our RingCentral services.

Sincerely,

Jayhawk Auto Transport Inc

I have been using this service for a couple months now! I am very pleased with the price, set-up time, and deep features that this service has to offer. There were a few challenges to get over when we were setting up the system, but the customer service reps were very friendly and helpful. The Customer Service is overseas, so please be aware of that. They were still very nice and easy to work with; you just had to politely ask them to repeat themselves several times  All in all, I couldnt go wrong as a small business with this phone system. I can now project a Fortune 500 atmosphere on our phone system for pennies! -Dan 

I was prviously limited by a single phone line for my store.  By switching to Ring Central, it is like I have multiple lines since Ring Central hands off the calls to our cell phones.  This allows multiple calls coming in with no busy signal.  All calls get answered promptly with a high level of professionalism.  Great for my small business.  Calls now go direct to a tech for better productivity.  Automatic change of messages with store hours is great.  BBeing cloud based, I have the same level of telephone service even if the store looses power or internet.  Ring Central is the perfect system for my business.