Call Center Software

Freshdesk Contact Center (formerly Freshcaller) is a modern day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. With Freshdesk Contact Center’s cloud-based architecture, it brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Custom Call Center Analytics to help you set up a state-of-the-art business call center. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use.
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Editorial Review
Freshcaller is a Cloud Call Center software where you can purchase local and toll-free phone numbers in over 40 countries. The intention is to help businesses and teams set up and run a powerful call center where you can engage in contextual conversations with your callers. Freshcaller is ideal for start ups and small teams since it required little time and is cost efficient.

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Just a great all around telephone solution for our business

happybusinessman Jan 25, 2019

user_review

Sound Quality

5

Average: 5 (1 vote)

Price

5

Average: 5 (1 vote)

Customer Service

5

Average: 5 (1 vote)

Features

5

Average: 5 (1 vote)

Reliability

5

Average: 5 (1 vote)

Rating

5

Average: 5 (1 vote)

Freshcaller has worked extremely well for our company since we adopted it about 7 months ago. The contact center aspect of it works seamlessly and integrates well with the rest of our business operations, which is aided by the Freshworks software suite. Freshcaller and Freshworks basically cover every business software need with comprehensive products at a good price.

Pros Does everything we need and integrates well with our CRM and other software from Freshworks

Cons None

Would you recommend this provider to a friend? Yes
Freshdesk Contact Center
San Bruno , California

United States

2010Year Founded

100%Recommend

1User Reviews

Overall Rating

5
5
Sound Quality100%

Reliability100%

Features100%

Customer Service100%

Price100%

Service Locations
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Vocalcom Call Center
-

1995Year Founded

0%Recommend

0User Reviews

Overall Rating

0
0
Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

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4psa
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1981Year Founded

0%Recommend

0User Reviews

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0
0
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Reliability0%

Features0%

Customer Service0%

Price0%

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Terrible: Momentum Telecom phone service and software is terrible!!

christopherk333 Feb 02, 2023

user_review

Sound Quality

1

Average: 1 (1 vote)

Price

2

Average: 2 (1 vote)

Customer Service

2

Average: 2 (1 vote)

Features

1

Average: 1 (1 vote)

Reliability

1

Average: 1 (1 vote)

Rating

1

Average: 1 (1 vote)

This phone system is terrible. Please do not get it if can find another. It seems the company I work for purchased Momentum Telecom, MT, because their long distance plan was the cheapest, but I am not yet sure on this. MT is unreliable: Some times customers cannot get through, one or more calls drop, call quality is not good. The software is also difficult to use. The reporting is weak. The agents who use the phone system software dislike it very much. How they display those on a call and those available is awful. How they do transfers is tricky. Occasional total outages: no calls can dial in. There is more bad as well. Please shop around, even if you have to pay more for long distance.

Pros I guess the cheaper long distance plan.

Cons Many. Please see my review.

Would you recommend this provider to a friend? No

Tricky Company with the Worst Customer Service

LFB Oct 10, 2022

user_review

Sound Quality

1

Average: 1 (1 vote)

Price

1

Average: 1 (1 vote)

Customer Service

1

Average: 1 (1 vote)

Features

2

Average: 2 (1 vote)

Reliability

2

Average: 2 (1 vote)

Rating

1

Average: 1 (1 vote)

Buyer beware, they will smile and say what you want to hear but do not care at all about what happens once the agreement is signed. They keep referring to it, even though you may have phone issues (good luck getting a hold of their tech support). Then when you want to leave, they have a bunch of clauses to penalize you, as if it's our fault they can't provide the service they said they could. Read their agreement with a microscope, they are tricksters with no regard for customers. Not to mention they are 3x more expensive than other providers. I cannot recommend this company any less.

Pros none

Cons Everything about them, and I say this objectively, not emotionally.

Would you recommend this provider to a friend? No

Run, don't walk away from Momentum Telecom

1GaryEvans Sep 20, 2021

user_review

Sound Quality

1

Average: 1 (1 vote)

Price

1

Average: 1 (1 vote)

Customer Service

1

Average: 1 (1 vote)

Features

1

Average: 1 (1 vote)

Reliability

1

Average: 1 (1 vote)

Rating

1

Average: 1 (1 vote)

We were originally with DCT Telecom using their SIP service - had no issues with DCT for many years. DCT was bought bought out by Momentum - Took (2) months to finally get switched over, then we started experiencing service loss almost daily at different locations (we have six stores) - Support was worthless in troubleshooting issues - Finally got switched off of Momentum and discovered their BS early termination fees that go with their auto renewing contract. Stay away from this comapany!!!

Pros None

Cons Bad service - Bad Customer support - Poor communications

Would you recommend this provider to a friend? No

Bad contract -- read CAREFULLY before signing

Peter M May 18, 2021

user_review

Sound Quality

3

Average: 3 (1 vote)

Price

3

Average: 3 (1 vote)

Customer Service

1

Average: 1 (1 vote)

Features

3

Average: 3 (1 vote)

Reliability

1

Average: 1 (1 vote)

Rating

1

Average: 1 (1 vote)

We signed a three year deal with Momentum in 2016, and then five years after that, our workforce location changed and we needed to get out. We'd already done the three years, but they forced termination fees on us after five years since they require us to give notice 90 days before the end of the term (not 89), and, as they see it, they determine the term. Totally would not hold up if we had the time and energy to battle them., But very shady. DO NOT SIGN A CONTRACT WITH THIS VENDOR. YOU WILL REGRET IT.

Pros Excellent equipment Very friendly sales process

Cons Expensive Poor customer service Predatory business practices

Would you recommend this provider to a friend? No

Very Disappointed

mlarson May 08, 2018

user_review

Sound Quality

1

Average: 1 (1 vote)

Price

1

Average: 1 (1 vote)

Customer Service

1

Average: 1 (1 vote)

Features

1

Average: 1 (1 vote)

Reliability

1

Average: 1 (1 vote)

Rating

1

Average: 1 (1 vote)

I am not a person who usually takes the time to write review, but I find it important to warn people about this company and its poor business practices. From the start Momentum was poor on implementing the voip system in our business. Even though it took several weeks to get the system fully online they charged us a month prior to the service working. Then when half of our phones were not working they did not respond to our calls for help. I chose to go with another carrier after 3 years of overpriced under performing service on phones that were not operational. And a company that showed little to no interest in making things right. I intended to change service after the end of the contract and quietly let it go. When I informed Momentum that I was cancelling, they had the audacity to tell me they had automatically renewed my contract, even though I had told them I would not be renewing the contract. They have informed me that I would be responsible for another year of over priced fees. Needles to say I will not pay these fees, and I will let people know of how poor this company is in its dealings with customers. I encourage you to find another company to do business with. This company should not be rewarded for its behavior.

Pros I do not have anyting positive to say about this company or its service.

Cons Lack of Integrity Dismal Customer Service Over Priced Non-responsive

Would you recommend this provider to a friend? No

Momentum Telecom has enhanced communications with our customers

Kpeterson May 14, 2015

user_review

Sound Quality

5

Average: 5 (1 vote)

Price

4

Average: 4 (1 vote)

Customer Service

5

Average: 5 (1 vote)

Features

4

Average: 4 (1 vote)

Reliability

4

Average: 4 (1 vote)

Rating

4.4

Average: 4.4 (1 vote)

While saying our company considerable money I have been very impressed with how Momentum Telecom has taken a proactive approach in providing solutions that have helped us be more productive and improve our customer service. I would highly recommend giving this company a try

Would you recommend this provider to a friend? Yes
Momentum Telecom
-

2006Year Founded

16%Recommend

6User Reviews

Overall Rating

1.55
2
Sound Quality40%

Reliability33%

Features40%

Customer Service36%

Price40%

Service Locations
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starbilling starbilling voip voip internet
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Starbilling
-

1981Year Founded

0%Recommend

0User Reviews

Overall Rating

0
0
Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

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Vocalcom is a world-class call center software provider. With Vocalcom, customers can choose between:

Call Center software

Cloud-based call centers

Built-in salesforce support for your call center

Disruptive Solution on Avaya

Web customer service

Call recording

Predictive dialer
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Vocalcom
-

1995Year Founded

0%Recommend

0User Reviews

Overall Rating

0
0
Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

Service Locations
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Vanillasoft is a Texas-based company offering all-in-one sales engagement software software focusing on lead management and native VoIP solutions. . Since 2005, VanillaSoft has been dedicated to making efficient software that increases the efficiency of your sales team. The Vanillasoft all-in-one sales engagement platform software embeds phone-based selling tools from call center software with robust lead management and customer relationship management tools to increase agent productivity.

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VanillaSoft

2005Year Founded

0User Reviews

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Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

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Plan Info
Plan Name	-
Plan Summary	-
Key Features	-
Notes	-

Plan Pricing & Services¹
Regular Price	-
Promo Price	N/A
Price Disclaimer	N/A
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	N/A
Termination Fee	Free
Unlimited Minutes	No
Toll Free³	No
Faxing	No





	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				-
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	N/A
Long Distance	-
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A

Plan Features³

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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SafeSoft Solutions

2006Year Founded

0User Reviews

Overall Rating

Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

Service Locations

Plan Info
Plan Name	-
Plan Summary	-
Key Features	-
Notes	-

Plan Pricing & Services¹
Regular Price	-
Promo Price	N/A
Price Disclaimer	N/A
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	N/A
Termination Fee	Free
Unlimited Minutes	No
Toll Free³	No
Faxing	No





	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				-
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	N/A
Long Distance	-
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A

Plan Features³

If you need to set up a call center, try 3CLogic. 3CLogic offers a variety of call center services to businesses that need to set up and run a contact center or call center. 3CLogic Services ACD IVR Predictive Dialer CRM integration White label service Origination/Termination with any carrier 3CLogic ACD Like most call center services, 3CLogic offers an Automatic Call Distributor. ACD distributes inbound calls to call center agents, based on various rules that an administrator can set.

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3CLogic

tunscott Dec 03, 2012

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 4.8 (1 vote)

They have an excellent training and support team. It was very easy to learn how to use the system and to train employees on it. They have tons of features which can accomodate all different types of campaigns.

3CLogic

2011Year Founded

1User Reviews

Overall Rating

Sound Quality80%

Reliability100%

Features100%

Customer Service100%

Price100%

Service Locations

Plan Info
Plan Name	-
Plan Summary	-
Key Features	-
Notes	-

Plan Pricing & Services¹
Regular Price	-
Promo Price	N/A
Price Disclaimer	N/A
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	N/A
Termination Fee	Free
Unlimited Minutes	No
Toll Free³	No
Faxing	No





	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				-
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	N/A
Long Distance	-
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A

Plan Features³

InterCall provides conference calling services, for meetings of 5 people or 2,500. InterCall’s plans also have small businesses in mind, providing affordable unlimited and pay-as-you-go audio conferencing plans. Intercall’s Unlimited 10 plan is only $39 a month for up to 10 users. Unlimited 20 is $49 a month for 20 people. And Pay-as-You-Go is charged at 10 cents a minute and can accommodate up to 125 people.
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InterCall
-

1991Year Founded

0%Recommend

0User Reviews

Overall Rating

0
0
Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

Service Locations
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Toll Free Conferencing offers no-nonsense, reservationless audio conferencing service with relevant features to satisfy the conference calling needs of small to large businesses.

They have three basic packages, priced per user. The On-Demand package is a pay-as-you-go plan that lets users pay only for what they use at a rate of 9 cents per minute. The Standard plan costs $175 per month and includes 2,500 minutes, with a charge of 7 cents per minute for overage minutes. Finally, the Pro plan gives a user 5,000 minutes for $300 monthly and 6 cents for overage minutes.
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Toll Free Conferencing
-

2005Year Founded

0%Recommend

0User Reviews

Overall Rating

0
0
Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

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AccuConference offers one of the most robust conference calling solutions in the industry. They have services and features that meet almost every conferencing need, from simple audio conferencing to web and video conferencing.

AccuConference’s Pay-As-You-Go Toll Free Conference Call costs about $.08 per minute. Their basic Flat-Rate Conference Call package is $14.95 per month for 5 participants. To simplify your conference call search, use AccuConference's Conference Call Calculator to generate a custom-fitted conference calling quote for your business.
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AccuConference
-

2002Year Founded

0%Recommend

0User Reviews

Overall Rating

0
0
Sound Quality0%

Reliability0%

Features0%

Customer Service0%

Price0%

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Call Center Software

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Editorial Review

Just a great all around telephone solution for our business

Freshdesk Contact Center

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Vocalcom Call Center

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4psa

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Terrible: Momentum Telecom phone service and software is terrible!!

Tricky Company with the Worst Customer Service

Run, don't walk away from Momentum Telecom

Bad contract -- read CAREFULLY before signing

Very Disappointed

Momentum Telecom has enhanced communications with our customers

Momentum Telecom

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Starbilling

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Vocalcom

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VanillaSoft

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SafeSoft Solutions

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3CLogic

3CLogic

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InterCall

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Toll Free Conferencing

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AccuConference

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