SIP

So From the CRM to the Mobile app everything has bugs and problems. The mobile app does not work and they want to blame your router. So my router at home, my router at work, the router at Starbucks, the 4G form my cell provider. They keep you on the phone to try to fix the bugs and trouble shoot for hours at a time for an app that is not yours to begin with. To then nothing resolved, and try again next week. They don't care that you have a business to run and want you to help in the " trouble shoot and try to fix it ". In the mean while you loose business because you don't get your phone calls either the app does not work or your on the phone with support .They don't understand that for a small business it is our lifeline. Don't waste your time or money, unless you actually want to loose your business. I have spent thousands of dollars to do marketing for my company for the mobile app to ring and dead air, because it does not work. SO when they look at the analytics they say "you received 270 phone calls last week" but fail to look at the average call being 4 to 7 seconds in length. STAY AWAY From This Company nothing but headaches and problems!!!!!

We have been an Nextiva Client for over 5 years. In the beginning their sales team came off as extremely professional and willing work and give you what you need. That was the end of what sounded to be a great relationship. In the first 12 months of service we had many service issues. We had issues of phones not connecting all the time or not getting dial tones, which forced a phone reboot and wait 5-10 minutes to make a call. The other biggest issue was when on a phone call our outbound voice would get dropped and the clients could not hear us. Nextiva would constantly blame our ISP provider and/or the Router. We had to purchase a second dedicated internet line for the Nextiva phones along with a Barracuda Firewall to help make the service bearable which now raised the monthly cost for the phone service. Throughout the years the service had less issues however, phones would still get disconnect and required rebooting, especially on speakerphones. This forced our team members to dial into their conference call meeting using their cellphones if they needed to attend their meetings on time. Next, we signed a 2-year agreement, not once did Nextiva mention or state clearly visible that they have an Auto-Renewal policy and without notice renewed our contract twice. At 45 months into our service when attempting to reach out and discuss pricing the Account managers did not respond. We called in and spoke to the customer service representatives who will state that you are on a monthly plan and you can cancel at anytime without notice. Not once did the customer service Representatives mention that there is an auto renewal policy or direct to their current Terms. Additionally, Nextiva had never sent out a notification that they will be renewing your account. They are deceitful and fraudulently renew contracts without notification or clients’ consent. When we attempted to cancel after 5 years of service, they state that we had 9 months left on a contract and demanded that we pay a termination fee for the total amount left on the contract. They force you to have a credit card on file with no option to remove the card. Even asking them to not place another charge to our card while disputing the contract they continue to charge our card month after month. The account representative will state that they have passed the complaint to the leadership team who never responds. Stay far away from this company, their service is spotty and will attempt to lock you into an Auto-renewal trap. Do the research on Nextiva, these are ongoing issues like many others are having. Additionally, their own employees have issues and have high turn overs. Do the research now and not wait till it is too late. We are submitting complaints to the proper Consumer protection agencies. As stated before, just stay away from this company, there are many of other reputable companies that wont waste your time and money.

Our psychiatric practice takes care of 5,000 patients. We purchased Nextiva phones, fax and equipment in 2017. Fast Forward 3 years later during a pandemic, and our medical office needed more phone lines. Patients could not reach their doctors as we literally could not answer the calls coming in with the number of lines we had (really unsafe to patients and overall medical care, we needed 6 lines and not 3). Nextiva after multiple attempts and shutting our phones down for two business days (again very unsafe and scary to our patients emergent needs during the pandemic) could not add phone lines and demanded we purchase upgraded equipment. Mind you this would be very expensive. We went with a different carrier and now have six lines to safely care for our patients during these emergent times. We never bought new equipment either. Nextiva states they will not release us from a contract as their lawyers in the state of Arizona have placed a two year autorenewal on our contract. This is illegal in Florida and there are laws to protect against it but in Arizona where the company is based its not a law. They will not release us from the contract despite the circumstances and we have been good customers. Please see better business bureau complaints regarding the same issue. The autorenewal Nextiva has goes into effect with no email, no written notification or any notification at all. They than force you to pay the balance or threaten with collections and to ruin your credit score. To me this is a horrible practice of business and they could care less about our medical practice caring for those with mental illness during a time of crisis. All they care about is the bottom dollar. Please just look at the BBB complaints (Nextiva doesnt even respond to those as they just want $$$). The human resource department and customer support is horrible. They don't even respond to you once you sign the contract.

If there is way to give them minus stars I would. Painful experience of dropped calls and generally bad reception which was never fixed in spite of numerous calls to tech support. I was locked into a 1 year contract so had to stick it out for a year. After the year I ported my number out and tried to cancel service but was informed that I was automatically renewed (NO NOTIFICATION). This auto renewal verbiage is not in the contract and when I pointed this out was informed it was in the Terms and Conditions which was only accessible via a link (which did not work). I've been shunted around to five different customer service reps with no resolution and they've said they are going to continue to bill me even though they are not providing any service. I notice that lots of folks have had the same experience and would like to pursue a class action against this shady company.