Home > Vonage Vs Vocalocity

Vonage Vs Vocalocity

UPDATE: Vonage acquired Vocalocity in 2013 

Vonage and Vocalocity are Voice over Internet Protocol (VoIP) service providers with unlimited and per-minute monthly plans for small-business customers.

Vonage vs. Vocalocity: Business VoIP Plan Overview

While the bulk of Vonage's VoIP services and plans are focused on the residential consumer, Vonage does offer two business voice over IP plans for small businesses. These business VoIP plans are:

  • Small Business Premium Unlimited, $49.99/month
  • Small Business Basic 1500 (3.9¢ per minute after 1500 minutes reached), $39.99/month

Vonage's business voice over IP plans are not hosted PBX plans. They do not offer PBX service or standard business VoIP features such as an automated attendant or call routing.

Vocalocity, on the other hand, is exclusively a business VoIP service provider. Vocalocity's business voice over IP services include a hosted Public Branch Exchange (PBX) and business-centric efficiency features such as call park, 2 GB of online backup/storage, and click-to-dial integration with browsers and Outlook. Vocalocity's hosted PBX service is typically designed for small businesses with 50 or fewer employees.

In the business-focused war of Vonage vs. Vocalocity, Vocalocity edges out Vonage slightly with its three business VoIP service plans:

  • Unlimited Extension, $39.99/month per extension
  • Virtual Extension, $14.99/month per extension
  • Metered Extension, $14.99/month per extension


Vonage vs. Vocalocity: Business VoIP Features

Business VoIP Plan Basics

As voice over Internet protocol providers, Vonage and Vocalocity both offer the conveniences and low-cost calling benefits of any VoIP service provider. These VoIP benefits include:

  • Lower monthly phone bills
  • Voice and data integration
  • Anywhere/anytime access
  • Free or inexpensive long-distance calls
  • Low-cost international calls

Additionally, as business voice over IP service providers, Vonage and Vocalocity each offer the following standard features with each of their business VoIP plans:

  • Mobile phone integration
  • Voicemail
  • Caller ID
  • Caller ID on Call Waiting
  • Call Waiting
  • Caller ID Block
  • Call Forwarding
  • Voicemail to Email
  • 3-Way-Calling
  • Do Not Disturb
  • Online Account Access
voice over internet protocol
voip calling features

Features: Business VoIP Plan Exclusives

In pitting Vonage vs. Vocalocity, there is a clear winner in the business VoIP features category: Vocalocity.Vocalocity simply offers more business-focused conveniences as standard and optional add-on features.


Vonage includes all of the VoIP features of its residential plans in both of its business VoIP plans. Vonage offers only a handful of VoIP features that are exclusive to its business VoIP plans, such as:

  • Simul-Ring
  • Dedicated fax line
  • Unlimited incoming faxes
  • 500 minutes of outgoing fax service


Vocalocity caters to businesses. It has a slew of business conveniences that come standard with each of its business VoIP plans. Here are just a few:

  • Call continuity (rerouted calls if ISP goes down)
  • Call logs
  • Call flip (transfer calls to a cell phone)
  • Virtual receptionist
  • Customizable music on hold
  • Call park
  • Click-to-dial (integrated with Outlook and/or browser)
  • 7-digit dialing
  • 2GB online backup/storage
  • CounterPath softphone
  • Dashboard feature
    • Shows employee availability
    • Uses Company-wide Outlook directory
    • Offers extension to extension click-to-dial

Vocalocity business over IP plans also include an integrated social media desktop app with:

  • LinkedIn integration
  • Caller locator
  • Google search results
  • Outlook integration (additional monthly fee)

Vocalocity also offers optional, fee-based add-on services available with each of its business voice over IP monthly plans, such as:

  • Call recording, $49.99/month
  • Call queue, $14.99/month plus 03¢/minute
  • Virtual fax, $14.99/month
  • Conference bridge (for up to 30 people), $14.99/month
  • Voicemail transcription, $4.99/extension per month
  • Call group, $4.99/month
  • Toll-free number, $39.99/month

Vonage is a residential VoIP service provider that also offers a basic foundation of business VoIP services. Vocalocity is a specialist in business VoIP solutions, with a wide array of business VoIP features and cloud-based, hosted PBX services.

When considering Vonage vs. Vocalocity for a small-business VoIP solution, Vocalocity offers a wider spectrum of (mostly free) business voice over IP services.

business voip phone call

Vonage Service Advantages

In a business VoIP service comparison of Vonage vs. Vocalocity, each has something to offer the business VoIP customer:

Vonage has some more geographic flexibility with its long-distance calling boundaries, and doesn't require new phone hardware (a Vonage ATA is included). Vocalocity has more business-focused features and hosted VoIP.

Where Vonage edges ahead of Vocalocity:

  1. Free long distance
    • Vonage business VoIP plan subscribers can call anywhere in the US, Puerto Rico, and Canada for free (for Basic 1500 customers, it's 3.9¢ per minute after the 1500 free outbound calling minutes).
    • Vocalocity's Unlimited Extension free long-distance business VoIP service is limited to the continental US and Canada, or anywhere in the Vocalocity network.
  2. Fax services
    • Vonage includes a dedicated fax line and 500 free outbound fax minutes with both its Small Business Premium Unlimited and its Small Business Basic 1500 business voice over IP plans.
    • Vocalocity offers a virtual fax service (send and receive faxes as emails) with its Paperless Fax optional add-on ($14.99/month).
  3. Extension services
    • Vonage and Vocalocity both offer mobile VoIP extension service. Vonage also offers its business VoIP customers the option to register any phone (excluding faxes, 800/866 or virtual numbers) as a second line for free.Vonage business VoIP customers can register another phone as a second extension for $4.99/month.
    • Vocalocity charges a small fee for each fully-featured extension (although it does include direct and extension dial numbers). Vocalocity allows up to three phones on each extension.
  4. Transcription services
    • Vonage offers its Visual Voicemail as a standard option on all its VoIP plans, including residential. Vonage Visual Voicemail transcribes all voicemails to text and email. Plus you'll still get an audio file attachment, if you choose.
    • Vocalocity charges a small monthly fee of $4.99 per extension to have your voicemail transcribed and sent via email.
business voip cost

Vonage vs Vocalocity: Cost

Vonage and Vocalocity each offer their small-business customers the flexibility of fully-featured unlimited and per-minute business VoIP plans. These range between $15 and $50 per month for basic services.

The monthly plan rates for Vonage and Vocalocity's unlimited business VoIP services are comparable, at least for the first Vocalocity extension. (Vocalocity doesn't require a contract, but its minimum order is one Unlimited Extension for $39.99/month and a Main Company Number for $9.99/month.)

The rates listed do not include any applicable taxes and fees for the VoIP service.

voip calling

Vonage vs Vocalocity: Unlimited Calling


Small Business Premium Unlimited, $49.99/month

  • Unlimited local and long-distance in the US, Canada, and Puerto Rico
  • Free calls to landlines in Ireland, Italy, France, Spain, and the UK
  • Dedicated fax line
  • 500 minutes of outgoing faxes
  • Unlimited incoming faxes
  • One free extension (landline, cell phone, smartphone)
  • Second extension for $4.99/month
  • Simul-Ring -- up to five other numbers in the US, Canada, and Puerto Rico
  • Portability: Use your Vonage VoIP adapter anywhere there's high-speed Internet access


Unlimited Extension, $39.99/extension/month (the first extension requires one company number for $9.99/month)

  • No contract
  • Unlimited inbound/outbound calling for one unique extension in the continental US and Canada
  • Simultaneous or sequential ring (Follow Me feature)
  • Up to 3 phones on one extension
  • Unlimited calling within the Vocalocity network

Virtual Extension, $14.99/extension

  • A PBX extension for cell phones
  • Dedicated direct dial number (forwarded to the cell phone)
  • Unlimited inbound calls
  • Extension dialing (forwarded to the cell phone)
  • Forward to another VoIP number, landline, or answering service instead of a cell
standard telephone

Vonage vs Vocalocity: Per-Minute Plans


Small Business Basic 1500, $39.99 (3.9¢/minute for additional minutes)

  • 1500 outbound local and long-distance minutes in the US, Canada, and Puerto Rico
  • Unlimited inbound calls
  • Unlimited calls on the Vonage network
  • Dedicated fax line
  • 500 outbound fax minutes
  • Unlimited incoming faxes
  • One free extension (landline, cell phone, smartphone)
  • Second extension for $4.99/month
  • Simul-Ring -- up to five other numbers in the US, Canada, and Puerto Rico
  • Portability: Use your Vonage VoIP adapter anywhere there's high-speed Internet access


Metered Extension, $14.99/extension plus .03¢/minute

  • .03/minute for inbound and outbound calls
  • Direct dial number
  • Internal extension
  • Intended for phones with less than 30 minutes use per day

For Vonage business VoIP service, you only need the free Vonage VoIP adapter.

To use Vocalocity's hosted PBX service, you will need IP phones or ATA VoIP adapters (if you intend to stick with your analog phones). Vocalocity offers a range of IP phones for use with its business voice over IP service. The IP phones Vocalocity sells range from $89.99 to $259.99.

voice over internet protocol phones

Vonage vs Vocalocity: Equipment Needed

For business VoIP services from Vonage or Vocalocity, you will need high-speed Internet access. Vonage and Vocalocity also offer apps for iPhone and Android users.

To use VoIP services from Vonage, you need:

  • A touch-tone phone
  • A Vonage VoIP adapter
  • A US or Puerto Rican mailing address
  • For a registered landline extension, a US phone number (no 800/866 or virtual numbers)
  • For registered cellular extension service, any cell phone

Using Vocalocity's VoIP services requires the following equipment:

  • VoIP phones or VoIP adapters
  • A router

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