Ready to start shopping for Voice over Internet Protocol (VoIP)? Great! Let us help you through the process by explaining some of the basic questions about shopping, comparing, purchasing, and signing up for a VoIP service.
Q: How do I start a search?
A: First, you should address whether you need a business or residential VoIP service. Then, click on the appropriate link in our menu to start viewing top providers in our compare tables. Our site allows you to compare providers across price, features, customer reviews, and more. You can also visit our savings tool to find out how much exactly you could be saving with VoIP.
Q: I'm confused between two area codes and am not sure which would apply to me.
A: You can do a simple search and find a listing of US and Canada area codes by number. This page should provide you with the information you need to make an appropriate decision.
Q: I don't know the area code of a city.
A: You can search for area codes by city name or zip code. You can also view these locations on a map.
Q: I do not live in the US or Canada. How do I search for plans in my country?
A: Please visit our All Providers Reviews page to search for providers and to see which providers are available in your country. You can also find a provider's service location on their individual detail pages.
Q: My country is not listed or has very few plans.
A: We have listed VoIP plans for several countries and will continue to add new providers on the regular. If your country is not listed, please let us know. In the meantime, you may want to consider a computer-based VoIP service.
Q: I live outside the US, but I would like to have a US number.
A: A majority of providers will let you either keep your current number (known as local number portability) or will allow you to choose a new number with any area code. Check with your provider for details and any associated charges. This link will provide help if you are unsure of the area code for your selected cities.
Q: What are some things I should know while trying to choose a plan?
A: This depends primarily upon your preferences. If the price of a plan is your most important concern, you should choose the least expensive plan. But If voice clarity or call quality are more important to you, read through the provider reviews to see what other users have to say about the different providers' service. We suggest that you compare different plans, ask questions in the VoIP forum, go to the provider's site, and then sign up when you are ready.
Q: How do I compare plans side by side?
A: We have multiple ways to compare plans. You can visit our Business VoIP and Residential VoIP pages to see top providers in our compare tables. You can also visit the Top Pick VoIP Providers page to compare providers across reviews, features, and more. Or, visit our Savings Tool and find out how much you can be saving with VoIP today!
Q: Where can I read reviews of VoIP service providers?
A: Click on our “Reviews” link from our Home drop down menu to see all provider reviews. Or you can find both business and residential VoIP review links in their respective drop down menus. You can also click on the number of reviews on a specific provider to see user-submitted reviews.
Q: What are the different kinds of plans?
A: In general, there are six types of VoIP plans. The names are self-explanatory: Home, Business, International Calls, PC-to-Phone, PC-to-PC, and Cable Phone Service. VoIP also offers options such as SIP Trunking, Call Center, Hosted PBX, and more. All of these are types of Business VoIP.
Q: What are required features?
A: We list the essential features available for VoIP plans on each provider's detail page as well as on our Top Pick VoIP Providers page. We also list definitions for each feature for further clarification. Then you can then check for the features that are most important to you and see which providers offer them. However, please note that each plan offers only a certain number of these features and that some features may be added for a price.
Q: How do I signup for a plan?
A: You can sign up for a plan by clicking on a provider's logo or a 'Details' button. You can also click a 'Get Quote' button or use our submission form throughout the site to get in touch with some of the better VoIP providers in today's market.
Q: I want to know more but I can't find that information. What should I do?
A: We suggest reading user reviews and our Provider Overview sections first. Then, if you have further questions pertaining to a certain provider, you should click on the provider's logo to be taken to their page. But if you have general VoIP questions, see our VoIP FAQ.
Q: What is the primary difference between 911 and E-911?
A: With basic 911, a 911 call will be delivered to an emergency receptionist. E911 goes one step further and automatically delivers that emergency contact the address and phone number of the caller. Make sure that setting up E911 is one of your top priorities when switching over to VoIP.
Q: What is broadband?
A: Broadband is another term for high-speed Internet access. You can get broadband access via DSL, cable modem, T1 or T3 networking, or an ISDN line. Test your broadband connection with our Speed Test.