pmax7

My original [and only] magicjack plus device was faulty upon receipt. The
ports did not hold connections and therefore the cables were never well
seated. I made multiple calls to MagicJack customer service, only to be told
I would have to pay for a new device. So I bundled the whole thing in a ball
of tape.

Over the last few years, the device intermittently did not work and became
unreliable. Last week I was no longer able to receive incoming calls
[although the calls did go into the MagicJack voice mail box] and despite
the fact there was no dial tone, I was able to complete outgoing calls as
long as they did not require using the touch pad on the phone. I contacted
support again and was told they would 'check into it' soon. When asked to
define 'soon' I was told to be patient as I would be receiving an email in 24
to 48 hours -- that was 3 days ago and I have yet to received an email.
Today the magicjack quit working entirely.

Lucky for me, last week I contacted another VOIP carrier and will be
transferring my telephone number to a dependable service. Unfortunately,
MagicJack has refused to release the port to the new carrier [so I can keep
my phone number]. After a chat with MJ customer service regarding this
issue, I was again told to be patient and they would 'look into it' in a
couple of days. That chat too, took place several days ago and according to
my new service carrier the port has still not been released.

I can only state that you do get what you pay for. Before you buy into this
service, ask yourself if the aggravation is worth the price.