mwhitaker

Very good price but HORRIBLE product and even worse customer service.
Enrolled with NetTalk just over a year ago based on a referral from a IT
professional friend. Received the DUO quickly and was an easy install and
requested my old land line number be ported over to the DUO. The porting
process was supposed to take a few days, but in fact tool several months.
The porting process never fully completed, so my DUO ended up with the
original registration number AND my ported number. Someone could call me at
either number, but when I called out it was a crap shoot as to which number
would show on the caller id. Called tech support and left information for a
call back, which never occurred. Eventually submitted a trouble ticket
online which took forever for any action to be taken. Then it took numerous
back and forth debates with the techs to finally get them to understand the
problem and accept they had an issue. Finally resolved after almost two
months of back and forth messaging.

Now, once again having technical issues. System worked pretty much without
issue other than one time it just fell offline and I had to "reboot" the DUO
to get back going. About 2 months ago it dropped offline again (flashing
green light, get dial tone but can't make or receive calls). No changes to
my home network, service provider or hardware at all during the whole time
with NetTalk. This time I can't get it to come back to life with the
"reboot". Once again, quite the ordeal with customer support - slow
response, no personal communication, just replies on their on-line trouble
ticket system. Their solution is to start making changes to my router setup,
which makes no sense when it worked for months in it's current configuration.
I've had enough with NetTalk and moving to another service provider.

Additionally, I am a custom home audio/video, automation and networking
business owner and had referred several clients to NetTalk. Big mistake, as
all have had issues. I set in on one of my client's tech support
troubleshooting calls a few months ago and the tech wanted to remote connect
into their computer to check/change the network & DUO settings. They only
have Mac computers, and the tech said, "do you have a windows computer, we
cannot connect remotely to a Mac." When we said we did not, their honest to
god response was, "Sorry we cannot help you until you get a windows computer,
please call us back when you get one so we can troubleshoot further." They
have been without home phone service for 4 months and still no resolution
even when they borrowed my windows laptop so they could "troubleshoot
further". Talked to the client today and they are switching providers as
well.