JordanH

Reviews

Reviewed Provider	Title	Rating	Pros	Cons	Review
Vonage Business	Can't cancel via email - Vonage 12/06/2016 - 08:57	Overall: 2 Price: 1 Customer Service: 1 Features: 1 Reliability: 1 Sound Quality: 1	Can't really find any pros as they weren't even able to set it up	Can't cancel via email, difficult to reach them	Really disappointing experience. I would discourage anyone outside the US from using Vonage. The technician was unable to setup my account and eventually just gave up. I tried to cancel a multiple number of times via email but was unable to. In order to cancel you have to actually call Vonage and speak to their account management team who will try to sell you into staying (impossible to simply do it via email). Given that the time difference where I am is 12 hours this was difficult to do. Even though Vonage could see in writing that I'd attempted to cancel the account back in September - and had never even had the account set up and functioning - they were unable to backdate my cancellation to that point in time. Avoid.

Reviewed Provider

Title

Rating

Pros

Cons

Review

Vonage Business

Can't cancel via email - Vonage
12/06/2016 - 08:57

Overall:

Price:

Customer Service:

Features:

Reliability:

Sound Quality:

Can't really find any pros as they weren't even able to set it up

Can't cancel via email, difficult to reach them

Really disappointing experience. I would discourage anyone outside the US
from using Vonage. The technician was unable to setup my account and
eventually just gave up. I tried to cancel a multiple number of times via
email but was unable to. In order to cancel you have to actually call Vonage
and speak to their account management team who will try to sell you into
staying (impossible to simply do it via email).

Given that the time difference where I am is 12 hours this was difficult to
do. Even though Vonage could see in writing that I'd attempted to cancel the
account back in September - and had never even had the account set up and
functioning - they were unable to backdate my cancellation to that point in
time. Avoid.

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