jennrom

I received a cold call from PanTerra. I was in the middle of evaluating
Nextiva, 8x8 and Jive. We were with Vonage at the time and I couldn't make
calls from the mobile app and I was having a lot of outages. I had not heard
of PanTerra before but was willing to listen. I was first impressed that my
salesman gave me the price right over the phone. Everyone else wanted to go
into depth on what they offered before they gave me the price. He was very
knowledgeable of the competition and what they were offering. I was impressed
with the mobile app. We are a team of ten users and we need to be able to IM
one another, transfer calls and run our business from anywhere. I liked that
the app had cloud storage and I could use it from my cell phone, tablet and
computer.
The customer service and set up process went smoothly. I was unhappy that
there was a shipping cost for phones. That did not appear on my quote and my
salesman did not tell me about that. I discussed that with billing and they
said they can't quote shipping since they don't know what the cost will be
yet. While the shipping cost was much lower than what Vonage charged I wish
it had been on the quote.