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Jasmine

Jasmine's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
8x8 Office Owner and manager for Dr. Long's office - 8x8
06/16/2014 - 13:14
Overall:
5
Price:
5
Customer Service:
5
Features:
5
Reliability:
5
Sound Quality:
5
Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Agreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely none

Top Reasons to Drop Your Phone Service in Your Medical Practice
If you have the internet in your office you can save a fortune on your phone bill. There is a much better way to utilize your phone in the office and here is how:
You can answer phones, block junk calls, fax papers right off of the internet safely. The key is to team up with a company that gives you a Business Associates Agreement. This will cover HIPPA's regulation for Itech in your office for your phone, faxing and answering service. Oh, by the way I have to mention that you can also close your contract with your emergency after hours phone service too. You will not need to ever miss any emergency calls again. The ability to have the calls sent to you any where at any time is now available.
Let's take a deeper look at how to save money. It cost a lot for a answering service that may or may not record the messages and phone numbers correctly for you. This is all taken care of because you will hear the message coming in and be able to call directly to the patient any where you are at. Out of town, no problem, at home you are covered. This team will be able to get the message right to your iphone or any other mobile phone thru the app that comes along with your service.
I know your thinking it is too complicated and that's is reasonable to think that way at the start. All of our questions were answered by their award wining sales team and tech team when we signed on. Yes, I dropped our local phone company and found the best service for our office. Have I saved a lot from going this route. Yes, many times over. I can also control when to answer the phones so that I can talk with the patients and find out just what they need. It allows for better scheduling for the doctor as well.
Love Monday mornings with all of the emergency's hitting your answering machines, I don't have to worry about it at all. I just open the app the night before, review the messages and then go right to my schedule to see where to schedule them in. My dental software is on the cloud and I my new phone service tech support is just as great as my dental software team!
If you want your patients to hear certain announcements when they call in you have this feature in the auto attendant. You will not have to pay extra for this feature and in fact you can drop your prerecorded sales message that you have pay for and design your own add for free.
Our office likes the fact that we can trail any call that comes in. We are able to print a call list out and call back the patients who don't leave a messages. It has really brought in more revenue when we are out of the office. Patients will not always leave a message on your off hours but they love it when you call them back and say I say, “I saw your phone number on our call log what can I do for you!” It will bring in more and more costumers for your office and your patients know that your team will call them back!
In running the technology in our office, I can say first hand that this team is very capable of running our phone system, hands down. I only choose the top of the line companies to work with because my time is valuable in running our office. Oh, by the way you can down size your staff using this phone system as well. We have a very small staff and I have all of the technology working great in our office!
Now, in short here is what you are looking for:
Phone, faxing and answering abilities for your office.
No more phone bills
No more need for emergency answering services
24 Tech support for all your business needs
Business Associates Aggreemet for HIPPA compilance
No more large overhead cost from your local phone company
Ability to block junk calls
Ability to use a super great auto attendant that you will never live without it again!
Check your messages anywhere
Call patients on the go
Block Junk Calls and use your phone more wisely
There is much more than what I have mentioned above that this team can give you at a price that the phone company can not beat! Don't forget they major in supporting Medical and Dental offices so that is a big plus with this company.
Who is the company? It is 8x8.com and your going love being with this team.

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