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devshar

devshar's picture

Reviews

Reviewed Provider Title Rating Pros Cons Review
VYLmedia Was a good service - sometime back
08/04/2009 - 13:19
Overall:
3
Price:
4
Customer Service:
4
Features:
3
Reliability:
2
Sound Quality:
2
PROS: 1. Customer Service - ALWAYS get to talk to human. 2. Plans are not that costly. 3. Can't recall when the service went down last!! CONS: 1. Service quality is going down fast 2. Resolving issue now takes couple of days (one took me about 3.5 weeks). 3. Cannot dial LOT of TOLLFREE numbers. They seem to give a new reason for it everytime. 4. Access to their forums is very much controlled. Lucky to get in. See if you can find any customers reviews which are bad. Why? Maybe they don't like people criticizing their service.

I have been their subscriber for about 2 years. i can surely say that their service "was" excellent. But be aware of couple of facts:
1. They do NOT allow toll-free calls to LOT of calling cards (international) - a cryptic message says "This number is not allowed at your calling level....", while I'm at their highest plan. e.g. Reliance India call, Airtel.
1.1 Lately also facing issues with dialing Stana Card numbers.
2. Call quality has been consistently deteriorating. May be the network is overwhelmed.
3. I have funny issue, recently, while making outgoing calls, my calls are not disconnecting even when I disconnect.
OVERALL: If you frequently use TollFree numbers or calling card numbers (even local) - DON'T go for this service. It would be quite a frustrating experience.
Setup their box immediately next to modem: Good: You have just killed your internet speed.

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