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Jan 01, 2026
fitzworld
Reviews
| Reviewed Provider | Title | Rating | Pros | Cons | Review |
|---|---|---|---|---|---|
| Nextiva | Huge Mistake!! 10/15/2012 - 03:58 | Technical support is here in the United States and they pick up the phone quickly. Also, the representatives mean well. | Technical support personnel often provide an incorrect answer and will send us down the wrong road to resolution. I sometimes need to speak to several representatives before obtaining the correct answer. If you happen to get a representative who is knowledgeable and can resolve an issue, great. If not, you're in for a rough go. We have experienced numerous dropped calls in which customers either could not get through to us or the call would go dead during a conversation. In many instances, a customer would have to call back two or three times before getting through. It took Nextiva over a year to resolve our problem (we hope!), and we were told that the problem was with the service providers they use. I have probably logged a hundred hours on the phone (no exaggeration!) with Nextiva technical support personnel over the past year. It has been a horror show!!! | Of all the decisions we've made for our small business in the seven years we've been operating, Nextiva was by far and away the most regretful and damaging. If I found a genie in a bottle, I would have only one wish: That I had never heard of Nextiva! We could NEVER in a million years recommend Nextiva. |
