pwrbrkr38

Hopefully this review will help someone else from going through what I have... I was a customer of Aptela for 5 + years until Vocalocity bought / merged w/them... In any event the last 6 mths has been a disaster and we just changed to a new provider. Our business is dependent on the phones. I have (2) locations and (2) seperate routers, modems, and internet connections and can attest that it isn't just an IT issue on my side as they will swear up and down when you call for assistance. The frustrating thing w/ this company is their service is poor and yet they will always find a way to blame it on our internet connection, modem, router, switch, etc... I replaced everything to what they recommended and finally they conceded...However, they have cost me THOUSANDS and I can't get a call back... customer service was a joke, I asked to speak to the manager and was told there wasn't one. It seemed like there was a group of young kids running the place and didn't have answers so they would just pass us around. I can't be clearer... I believe if you use this company and you need reliable; phones, customer service, professionalism, and you value your health and business, you should look anywhere but Aptela/Vocalocity. I can also substantiate another review on here I saw wherein the reviewer stated the customer service techs will assert various things relating to the technology at one's office, but yet they aren't qualified. Several times I had qualified VOIP techs on site who said these people were making unfounded claims and in several instances they were very contradictory. I'd be happy to expound to anyone who has further questions regarding how poor our experience was. I will say the features they offer are great and innovative, they just aren't reliable. Also, my poor experience began in the last 6-8 mths, however, I have been told multiple times it was just a "server" issue or the platform was being transferred. Good luck to all.