sbsanders1

I thought the service was great for the first month.  I then received complaints from business associates that they kept hearing sounds as though I was hitting keys on my phone during the call and found it distracting and making it necessary for me to repeat myself frequently.  Undoubtedly, potential customers heard this and chose not to tell me how bad the connection was which certainly did not help the good impression I was trying to promote.  I spent 1 month not knowing about the problem and two months trying to resolve the issue with Nextiva.  I spent hours and hours on the phone with them. I replaced the modem with my cable company, replaced the Nextiva adapter, and purchased a new router from Nextiva.  I also had numerous technical adjustments maded from Nextiva.  I was probably told 5 times that the most recent solution effort would almost certainly resolve my problem.  One tech support person said the chances of his solution being successful was 99.5%. Nothing ever helped.
I finally had to give up and move on.  When I went with another provider (my cable company) I have had no voice issues, but found out that the number Nextiva provided me was not portable.  This caused me to have to spend money to redo my business cards and advertising materials.  Businesses who may decide at a later date to call me on the old number will not reach me.
Nextiva did not financially refund me what they should have. They charged me for 3 months of inferior voice quality.  They knew they were doing this for the last 2 months. The adapter I purchased and was then replaced was not refundable because I had the original adapter over 30 days.  I only had the replacement adapter for two weeks and it did not resolve the issue.  I am stuck with a $55 adapter plus shipping that never worked.  I paid $87 for a router from Nextiva that I was assured would resolve my issue.  After 5 phone calls, they finally gave me instructions for sending it back.  I will see if they refund the purchase price of the router as they told me they would.  I am still stuck with the paying the cost of delivery of this router and also the cost of sending it back.  I have spent over $250 for inferior Nextiva services that will not be refunded.  Obviously I also am out the cost of replacing all of my advertising materials due to the lack of portability of Nextiva's number.
Clearly many Nextiva customers are not having these technical issues.  Without these issues, I would be happy with their service.  If you go with them, just realize that if you have problems, they will not make it right.