codehead

The first adapter they sent me never worked properly. I spent around 10 hours on the phone with customer service for two days and they never did figure out what was wrong other than the adapter was bad. They said they would replace it and send me a new one but 3 weeks later and multiple phone calls I still did not have the new adapter. At the end of my 30 day trial I finally got the new adapter. I got it all set up and it worked great but the voice quality was horrible. At on point the voice quality was great but incoming calls did not work. They made all kinds of tweaks to my router and to the adapter and tried rerouting and different servers but nothing worked. In the end I had to cancel. After the first 30 days they told me they would grant me an addition 30 days of trial time. I cancelled online but the cancellation did not register. So I called them a couple days later to verify my account was cancelled and I had to redo the cancel. I returned the equiptment via Fed Ex and three weeks later they still did not have it in thier records. I had them track it down while I waited on the phone. Then they told me they would not honor the extra 30 garantee they promised me. The billing department would not honor what the customer service department told me and I even had it in writing. This is not a company that communicates well between department and they do not put the customer first and do not honor thier word. I find them very unethical in this manner. Most of the customer service reps are very nice and seem to know what they are doing but they could not resolve my issues and they are not valued when it comes to honoring what they have told the customer. This is a very poorly managed company and the customer suffers because of it.