Mcbutters

I was so sick of paying AT&T $40+ a month for getting mostly 800# calls and being charged a lot of money for local long distance, that I went into the voip service feet first.
I have to say that I didn't think things out too well and canceled my AT&T account and created my phone.com account online on the same day. It took a few days to get my phone # ported, but I wasn't worried about that. It also took another couple of days to get the Linksys phone adapter delivered.
The set up was fairly easy. Unfortunately, the Linksys phone adapter, which phone.com provided for free was DOA. I called phone.com and was surprised to hear an American rep talking to me, since most customer support is overseas. The guy was more than happy to assist and when we both figured out that the adapter was the problem. He promptly sent me a new one, via overnight delivery.
All in all, it took a couple of weeks to get my voip service set up. Part of that was my fault though, because I was really in no rush to set it up and get service up and running. After the new adapter came. It was a breeze to set up and the call quality has been pretty good.
The only thing that new customers really need to understand is that the adapter needs to be hooked up to your router/gateway, directly via phone cable. So, instead of my phone being where it was with AT&T. It is now closer to the router/gateway & phone adapter, via telephone line. Only because I really didn't want take the time to run and hide a 50tf line to the original location. I also wish that the Linksys phone adapter had wifi capabilities, so I could have left my phone where it originally was.
Other than that small gripe. I am happy to be paying 1/4 of what my AT&T bill was. It's also nice to have the ability to check phone messages online and have the ability to get text messages on new voicemails.