awbarker

The customer service at Jive Communications is terrific. My company was in the process of merging accounts with another company as well as installing new phones of a different manufacturer than the ones I am used to working with. Jive's customer service - in particular Nick - were extremely helpful in getting me (a technologically challenged person) to install the phones. The only hitch was the paperwork needed to change the phone line of the new company. The forms for processes like incorporation of one existing account into another were sent via email and the first time around it was a bit confusing whether they needed those forms faxed or simply emailed back...for future reference you need only fill out the form on the computer and email it back.