suhasurkude

I have used ITO voip for about an year. Sound quality was okay, though at times i could hear echo on the line despite having 6mbps internet connection. I had some technical problems at times and they were resolved very efficiently. They need to improve their site drastically, it's very basic and non-intuitive and one can't get anything done from there. What concerned me the most was that, they somehow flagged my line as business line and started charging me per minute while i had signed up for residential line. I received a huge bill for that month. I had signed up for residential unlimited calling within US and 60 other countries. My minute usage was less than 1000 mins per month and there was nothing unusual that month. I had to spend hours with the customer support to get the refund and they told me that they can't stop my line from being flagged as business line, since it depends upon the usage. So, this could happen again was the message from them. That made me think whether i really wanted to spend that much time with the customer support next time i receive a huge bill. After that month, i got rid of ITPVOIP and went with vonage. I have been a very happy customer of theirs since past 8 months now, their customer support is awesome and sound quality is amazing.