objsys

We decided to try out VoIP based on the press about savings and features over traditional phone providers.  This outfit (Nextiva) had 5-star reviews and seemed like they might be a good choice.  However, it turned out to be a bad experience.
Their salesperson started by assuring us that they could handle the phone configuration we had in mind (quite simple - Trixbox PBX with 2lines in to 5 internal phones).  However, as soon as we got hooked up we had nothing but problems from day 1.  They initialliy could not get our configuration to work.  They gave up on that and signed us up for their hosted plan.  But they then came back and tried to charge us more for using the hosted service.  We went back to the TrixBox which started working to some degree, but we soon found out that any little change made to the configuration required a change of some sort on their end.  It all ended when their support group came to the conclusion that they were a hosted provider and could not support a configuration such as this.
They were nice about it.  I did get calls and E-mails checking in to see how things were going.  They were just not very competent and did not seem to know what they were doing.