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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
AT&T has been the leading provider fixed telephones in the USA. So, it's about time they got into the VoIP market. Since they offer broadband internet and cable television, AT&T can usually offer a discounted rate for their "bundle" of services. However, like most bundled services, the introductory is only good for so long. Make sure you check AT&T's local offering when you decide to try.
Voipax is a credit-based VoIP provider, similar to Skype.
How Voipax Works
Users download a softphone and register an account with Voipax, after which they can call other Voipax subscribers and place calls to the PSTN around the world for a fee.
Users do not pay a subscription fee with Voipax; instead, you'll pay for credit with Voipax, which they can then use to call different international and domestic locations for varying per-minute rates.
Axvoice is a VoIP service provider that offers low-rate domestic and international calling plans for residential and business customers. There are no contracts necessary to sign up with Axvoice service, and customers can safely try their service with a money back guarantee. Plus, Axvoice plans come with 30+ free calling features in addition to 24/7 customer support.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Axvoice delivers affordable VoIP phone solutions to residential customers in the US and Canada. With three relatively inexpensive home phone plans to choose from, customers that move to Axvoice can take advantage of slashed telephone bills while enjoying advanced calling features.
Affordable Residential Plans
Axvoice offers three of the most economical residential VoIP plans: Home Phone Service USA/Canada (starts at $8.25/month for a yearly plan), the US/Canada 200 (starts at 5.99/month for a yearly plan plus low per minute calling rates), and Pay As You Go plan (starts at $4.99/month plus low per minute calling rates). All three plans include over 30+ calling features, online account management, and VoIP equipment.
Free Equipment and Hassle-free Setup
All of Axvoice’s home phone plans include a free VoIP device. The device is designed for plug and play installation, which means it works right out of the box and gets your service up and running in minutes. Axvoice also offers BYOD (where applicable) to help you save on your bill.
What good is a low cost voip provider if setup info isn't available and hardware doesn't work with the service? cost is key but need to provide better service to first time users. 15 day trial period: will likely cancel unless issues on non functional equipment are resolved.
very reasonable startup and monthly cost
limited configuration info available. Sorely needs to be expanded to include more variety of hardware, espc in sip phone area.
aside from a brief analog phone to ata test, haven't been able to use service for over three days and counting.
Very limited number availability, ex: Nothing in Wash St.
Slow to respond to cust serv. and tech. inquiries, info provided doesn't address issues
No
Low phone bill with Axvoice
Todorenko
I still can’t believe I’m getting unlimited phone services for under ten bucks. That just blows my mind every time. Just think, I almost signed up for Vonage. I would’ve been paying a lot more. Thank goodness I found these guys. My family calls me Frugal Freddy because I’m always looking for some kind of discount. My sister had a bet with me that there was no way I’ll find a way to get a home phone bill under $20. Her phone is bundled through a cable company. I don’t know how much she pays, but I know it’s a lot more than me because she immediately switched to Axvoice after I showed her my first bill.
Lowest phone bill I have ever seen!
None
Yes
Excellent service provider - Axvoice
cindyw
I love this service! I decided to get a home phone since my cell phone service is horrible in my home area, and I still have five months left in my contract. I’ve been searching for a new job for a few months now, and my cell phone kept dropping calls. Not only that, but sometimes the calls wouldn’t come through at all. I had at least two different employers tell me they called me several times, but I never received a “missed call” notification. So those were the main reasons why I decided to get a home phone, so I could have a more reliable way for job offers to contact me. I have “follow me” set up to ring my mobile phone if I’m not at home, so now I can always be available. Since I’ve had Axvoice, I’ve been using my home phone more than my cell. If you knew me personally, you would know how much I love my cell. I never used a VOIP service before, so I didn’t know what to expect, but the quality is phenomenal. It actually sounds clearer than my cell phone. I’m glad I chose Axvoice over Vonage. Vonage cost $12 more per month, they charge $10 for their VOIP adapter, and charge shipping & handling to ship the darn thing, so Axvoice was the obvious choice for me. It was more affordable, and has some great features. When I first got my new cell phone number, I use to get calls from telemarketers and automated “work-from-home” calls all the time, so I was worried I was going to have the same problem with my home phone. Fortunately, Axvoice has an “Anonymous Call Rejection” feature that really comes in handy, especially when my ex and I broke up. So I’m definitely a fan of that particular feature. LOL. But the bottom line is, I love Axvoice, and I predict I’ll have this service for a very long time.
Yes
A wonderful experience - highly professional service - Axvoice
tomasf
I just switched my service to Axvoice and so far I’m extremely happy. I was getting sick of dealing with the BS with Xfinity. My bill was nearly $200 every month for their triple play package. I had their cable service with all the movie channels, home phone, and internet. For some reason, the bill seemed to be different every month. And when I had trouble with my service, their go-to response was “there’s a known problem in your area.” It just got too frustrating to continue to deal with their nonsense. I wanted to switch a long time ago but there was no other option. My father has satellite services and I absolutely hate it. I finally decided to downgrade to just their basic cable package, found a cheaper internet company, and got my home phone service through you guys. I’m really impressed by the quality of the calls. There is absolutely no difference between your service, and the expensive service from Xfinity. It makes me feel a bit stupid for not switching sooner. I feel like I threw away a crap load of money for nothing. So far, switching has been a great decision. My bills are lower, the service is great, and my wife is happy. So that’s all that really matters. I’ve only had to contact customer service a few times, but it was mostly just to ask questions, but they were always friendly and helpful, so no complaints here. I even recommended your service to a couple of my in-laws.
Reliable, cost effective and affordable service provider.
nil
Yes
Axvoice - Terrible!
pedro
I am IT professional and I would strongly discourage anyone to do business with this company. They do not have address and phone number, no names of customer support people you work with, just e-mail support, slow at times (24-48 hr to respond). They betray customers' confidence to safeguard privacy. Paying less is only good if you get what you want, but being/getting betrayed is not worth any savings. Now exploring other (more expensive) options for VOIP and assuming they will never refund $129 because I did use my own equipment (and as some other reviewers already indicated). Will have to cancel my credit card, just in case! Moving on!
Piece of advice: do not go for 12-mo contract. Get a month-to-month at a higher rate and only if you are happy with service get a longer contract.
VOIP is cheaper than land line, but that is about it. Company looks good "on paper" and has decent reviews, but don't be fooled.
This company is a joke:
1. They do not have a phone to call, and e-mail is only support you will get
2. Enrollment process is very cumbersome
3. They required to call you back to confirm order - nice if you ALREADY HAVE A PHONE!
4. They requested copy of your credit card face side - send to them by email so that the whole world can see it, despite you should be able to upload it via their SSL protected website.
5. Total charges for 1 yr contract were ~$129, which they do not mention on their website. I know there are all kind of federal fees, but they could be up front with those, because they are known and fixed. We forced airline industry to show full fare cost when booking upfront. How hard is this for VOIP operators!!!!
6. I did not receive phone number that I selected but another one - why are they then letting you choose a number???? They said numbers are dependent on availability....Why offer that option then when applying?
7. Then they send you via email all your credentials in plain text (even they do have SSL protected website where you could login in and get these credentials safely). This included web login password - I bothered to create 20 char password that they then just revealed to the whole world in an email
8. Instructions how to configure your own gateway are vague and partially incorrect. Spent quite bit of time until things worked.
9. Dialing numbers out is very slow - up to 20 sec from moment you typed/dialed US number - skype does it in <5s
10. They will auto enroll your credit card for any payments without your explicit permission and they will charge it whenever they want.
11. So, I prepaid full year for unlimited US/CAN calls, and yet after 1st billing cycle they charged my credit card for 5 dollars without any explanation. When I emailed support they responded that they adjusted my billing cycle to 1st of the month (which I did not ask for) and refused to adjust cycle back to original date as I requested (and refund $5) claiming that this is how their billing cycle works.
12. After my threat that I will ask credit card company to cancel this transactions, my phone is not working as of this morning.
No
Axvoice Savior
newtonsen1
It was quite difficult for us to change our phone company exactly when my wife was in the hospital but I had to do that as my phone service provider GlaxyVoice was closing its business. I was kind of “rescued” by Axvoice and they transferred my GalaxyVoice number on their own. All I had to do was sign up and then email an authority letter. They completed the whole process on my behalf while I was busy with my children and wife in the hospital. Besides that, I am getting free voice mail and call forwarding. At night, I can use Do Not Disturb feature which is the most useful feature with a new born in the house. Call quality and customer support is far better than what I was getting before.
Fast number transfer, excellent voice quality
none
Yes
Horrible Customer Service, overcharging with Axvoice
kell_bates
Stay Away, there is no live customer service, you will never have questions and or issues resolved. The service was ok, but have many issues over the time that I did try to use it.
Cheap Service
Non-existent customer service. When they did bother to respond to emails, the questions were not answered or addressed. Was due a refund and never received it, and customer service would never respond. Use at your own risk.
No
DO NOT GET THEIR SERVICE
RLR06H
With cheap price comes cheap service. I rarely ever encounter bad enough service where I feel the need to post a bad review. However, I feel like this particular experience is quite an exception. I obtained service from them because I read reviews that their VoIP was excellent and the connection was clear. From the day I received my "free" device I already had technical issues. I couldn't make or receive calls. The most frustrating part was that I couldn't even call to troubleshoot, I had to email which took me 3 days to get it resolved. It all ended up being an issue on their end. After that was resolved, I asked them to disable my call waiting which I could not have active as I was using this for a customer service position at home. They stated it was disabled but people were still getting a "ringing" when they called when I was on another incoming call. When contacting them they stated it depended on the provider of the person calling. That made no sense. What was the point of having call waiting disabled if it only worked with certain providers which seemed to be none of the ones that called me. After I advised them of that they then blamed the issue on me that it would be on my end. (Mind you, I now have Vonage and my call waiting disability has had no issues.) Then a day later my incoming calls were not coming through at all. I don't claim to be a IT wiz or anything but I have a fairly advanced knowledge of computers and I'm pretty sure this is not an easy connection for someone who has no clue how to troubleshoot. I've since cancelled my service and requested a refund of my remaining balance for my outgoing calls. They said I would be charged 39.99 for that "free" device until I returned it within 10 days, in which I have to pay the shipping in handling. They've already caused my account to be overdrawn and there is no way that I'm going to pay anything else towards this incompetent company. What a waste of my time/money. Do not get this service.
Prices are lower, no contract required, good after sales support and 2 dozen free features. Voice quality is excellent on local as well as international calls. Just love everything about this service.
Yes
Absolutely fantastic customer support at Axvoice
klm323
I’ve never had a VOIP service before, so I had a lot of questions before signing up. Axvoice customer service is impeccable. They were so friendly and patient with me. They made sure I understood everything and was completely comfortable with the details of the service before purchasing. So right off the bat, I liked Axvoice. I just want to give a breakdown of how smoothly the entire process was for me.
On DAY ONE, I called to inquire about the service and ask questions. Later that day, I spoke with my husband about it, and he told me to go for it. So I signed up on their website that evening to get started. Within a couple of hours a representative called to confirm the order and told me that I would receive the equipment within a week.
Day Five, I received my phone adapter. I was surprised it came so fast; it came sooner than expected. I hooked the phone adapter up to my modem, and plugged my phone into the adapter. It was extremely easy, my thirteen year old granddaughter helped. It only took me like 60 seconds to do it and I was able to make and receive calls immediately.
DAY SEVEN, I sent AxVoice some paperwork to have my old number transferred over to my service.
DAY 15, my number was transferred over successfully, and I started using my new service with no problems. The call quality is really impressive. I absolutely love it. The whole process was easy, the customer service was great, and the features are wonderful.
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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