I let the conversation speak for itself, horrible! prior to the below chat I was almost there to sign up with them, however not anymore...
| You are now chatting with TeleBlend Customer Care |
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TeleBlend Customer Care: Hello, how may I assist you today?Wahab: Hello thereTeleBlend Customer Care: hiWahab: I want to find out more about the activation feesWahab: with a new service is it could it be waivedTeleBlend Customer Care: Okay, which plan are you looking to sign up for?Wahab: that i'm not sure between, the monthly 15.95 or the annual sign up for $99.99TeleBlend Customer Care: No, I'm sorry we do not waive the activation at all for new serviceTeleBlend Customer Care: For the monthly plan it's $29.99 for activation, $9.99 for shipping. For the annual plan it's $39.99 plus $9.99 for shipping.Wahab: i see quite some fees here, first there was one for $19.99 for activation, then there is a phone port fee, and now i see another one that says, under Devices, $29.99 + $9.95 shippingTeleBlend Customer Care: That is correct. Although I'm not sure where you are seeing $19.99 Wahab: looks like quite some upfront fee before even trying the service, is there any that can be waivedTeleBlend Customer Care: There is a one time port fee of $14.95 to transfer a number to us.TeleBlend Customer Care: No, we don't waive those fees.Wahab: so under devices it says: VoIP Phone Adapter with Built-In Router - FREE - with $29.95 One-Time Activation Fee, $9.95 Shipping No thanks, I will use my own - with $5.95 One-Time Activation Fee.TeleBlend Customer Care: It's all done thru our website for sign up so there is no way for us to waive those fees.TeleBlend Customer Care: CorrectWahab: what is the difference between using your own device, is there a list of supported phone adaptorrsTeleBlend Customer Care: You can only use an adapter that we previously configured to work on our serverTeleBlend Customer Care: If you received it from us or Sunrocket previouslyWahab: so lets say i get the service but not happy after it, is there a complete refund on whats paidTeleBlend Customer Care: No, there is no trial periodTeleBlend Customer Care: We do not prorate or refund serviceWahab: hmm ok...sounds greatWahab: if this is the type of support you are giving to the customers who are trying to sign up with you, one can just imagine what service your current customers getTeleBlend Customer Care: I've answered your questions, I'm sorry if you feel that is bad support.Wahab: defiantly bad support, no customer care is kept in mind, just purely business and to make profitWahab: you sound more of a robot than a human beingTeleBlend Customer Care: I'm sorry you feel that way, have a good day.Wahab: Is this a way to talk to your potential customers? what kind of support you give you to current customers thenTeleBlend Customer Care: I'm not going to argue with you, I answered your questions and because we won't waive fees and give you things free you want to attack me. That's not what I'm here for. Wahab: Its not about giving things for free, it was just a question if you do waive some of the fees or not, whats pity is that you dont even bother offering refund if someone doesnt like your service and ask for so much upfront fee as if you are well recognized companyWahab: i'm literally going to take this chat and post it all over the voip review forums to let people know how you guys are, simply rude and like robotsWahab: and this with potential customers, i can understand with current customers, since you have them by the neckWahab: but not with a potential customersWahab: Why you arent saying anything, its a polite way to hang up on your potential customer?Wahab: is that a good care?TeleBlend Customer Care: You are entitled to your opinion,have a good day.Wahab: Sure, you cant take that right away from me, can you? you would have if you could? what is your opinion about the type of service, waht if your personal home provider was like thisWahab: helloWahab: are u thereWahab: been a few minutes since heard from youWahab: now you are dissing
