I have been using iTalkBB's phone service since 2007 and I recently cancelled
my service.
Here is what happened to me since 2 years ago: every time my parents made an
international call, the call will be cut off at random times. I called
iTalkBB service and they did something on their backend to try to make things
better. Things did not get better. I asked if they should provide a more
updated box to me because the one I have been using is 8 years old
already..... I was told that since I have bought the box (it was the only
option in 2007) they would not be able to ship me the new box. I will have
buy another box. I have to say, their customer service was OK. They told me
what they have done in the backend. As an IT person, it made sense.
After that phone call, my parents told me the calls did not get cut off as
frequently but the quality went down. there are statics.
Recently, we finally decided to that we want to get out of iTalkBB phone
service and just use Google Voice instead. After all, Google Voice is
cheaper, more flexible, and a lot higher quality.
And here is how things went south: iTalkBB tried their best to keep me on
their service, which I can totally understand. Our mind is made up, we are
switching. So, I patiently told them again, again and again that I just want
to cancel. Finally, they gave up. but then they told me that the phone box
belongs to them and I had to ship it back to them within 15 days or they will
charge me $59.99. I was like, what? I own the phone box, that is why yall
would not give me a new one 2 years ago. They told me there must be a mistake
because they should be able to give me a new one. I said "OK. That was 2
years ago. The fact is they told me no. So, let's not focus on the past. The
issue we have now is you asked me to return the box that I have paid for."
Then iTalkBB person, it is a her, said they have reimbursed me in a monthly
base from 2008-2009. My answer to her was "I paid for the box. you decided to
reimburse me, that is iTalkBB's decision. It does not change the fact that I
bought the box. It is like you go shopping, and bought a skirt. Then the
company told you they will pay you back for the skirt for some reason. You
accepted it. But then you found out the skirt doesn't fit you so you went go
return it, but come to find out you need to pay the company back for the
shirt if you are returning it. That doesn't even make sense."
Then that person went on to try to rationalize iTalkBB's behavior. And here
is the kicker. They want original condition of their equipment, including the
internet wire. I almost laughed my butt off. It has been 10 years in my case.
I moved 3 times in the past 10 years. An internet cable wire is an internet
cable wire. No one cares about original or not as long as it works. Not to
mention that the wire may not work anymore after 10 years.
At the end, I simply told her "Look, it will only cost me around $5 to ship
you back this 10 year old equipment that I have no use. I would simply take
it to the electronic center and recycle it. If you want this junk back, I
WILL ship this junk back to you. Please note that our conversation has taught
me that I will never ever return to iTalkBB anymore because iTalkBB simply do
not have any integrity. This $5 will also earn iTalkBB my honest opinion on
all the possible online review website I can find. I am not upset at you. You
are just following what was given to you. The problem lies in the whole
philosophy and culture of iTalkBB. I will not trust iTalkBB and I will not
give a penny to iTalkBB moving forward. Again, I am sorry you will have to
take the blunt comments from me. If you do not truly believe iTalkBB's way of
doing business. I don't think you are happy in what you are doing. If that is
the case, I hope you find a better job soon. Your patience to me and your
insistence for keeping customers will earn you a much better job in a much
better company. You are too good for iTalkBB". I mean it. She was a good
customer service representative, she was caught in a rock and a hard place.
I hope this review is candid and honest. I tried to be as objective as
possible.
